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Find a Location

Donnellon McCarthy Enterprises has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforDonnellon McCarthy Enterprises

    Information Technology Services
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/24/2000

    Years in Business: 44

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Donnellon McCarthy Enterprises in Cincinnati, OH offers print, network and document services along with office equipment including copiers and computers.

    Products & Services

    Multi Function Printers, Managed Print Services, Managed Network Services, Mailing Solutions, Document Solutions

    Business Details

    This is a multi-location business.

    Find a Location

    Donnellon McCarthy Enterprises has 15 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      10855 Medallion Dr, Cincinnati, OH 45241-4829
      BBB File Opened:
      12/1/1982
      Years in Business:
      44
      Business Started:
      1/1/1980
      Business Incorporated:
      12/31/2014
      Accredited Since:
      5/24/2000
      Type of Entity:
      Corporation
      Number of Employees:
      36
      Business Management
      • Mr. Jim Donnellon, CEO
      • Mr. Jim George, President
      • Mr. Tony Donnellon, Vice President of Operations
      Contact Information

      Principal

      • Mr. Jim Donnellon, CEO

      Customer Contact

      • Mr. Jim Donnellon, CEO
      • Mr. Tony Donnellon, Vice President of Operations
      Additional Contact Information

      Fax Numbers

      • (513) 769-7600
        Primary Fax

      Phone Numbers

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/26/2023

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      ***** ** ******** contract for a leased copier was expiring at the end of this year and decided not to renew by June. There were phone calls to this effect, a pay off amount was determined by phone and an electronic check was sent. Follow up phone calls were place when we received monthly acknowledgements of payment and were assured that was standard practice. In December we inquired about returning the copier to them and were informed the lease was renewed for another 5 years because we did not contact them as stated on their invoices or provide them with a written termination notification withing 60 days of the end of lease as described in our contract issued 5 years ago. We are a non profit spiritual comm***** (church) and have had new leadership within that time frame. The contract has not been found and no one though it was needed at the end of service. Donnellon McCarthy requesting a payment of $1472.36 to purchase the copier or $1645.08 plus $400-$700 shipping to their ************ location even though they have a ********** **** location. This seems to be unfair and not good faith business practices seeing how we did contact them at least three times prior to November and no one informed us a written notification was required. Is there a resolution other than extortion or us filing suit?
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Scott G

      1 star

      04/22/2022

      If I could list no stars, I would. DO NOT USE THIS COMPANY. After 18 years of leasing copiers from them, including putting up with a total lemon for 6 years, we closed our office and asked them to pick up the copier. When we had renewed 5 years previously, the sales rep said there would be no problem in cutting off the lease early. We told them 6 months before we retired that we were closing the office. NO reponse from them. Then, we do close the office, they charge us for the last 9 months on the lease, plus want us to bear the cost of shipping the copier to Illinois. We thought we were dealing with a locally-owned Cincinnati company, Not the case. These people are cold-blooded, ruthless out-of-town sharks interested only in squeezing every dime out of you they can. I repeat: DO NOT DEAL WITH THEM OR YOU WILL REGRET IT. Loyalty means nothing to them.

      Donnellon McCarthy Enterprises Response

      04/27/2022

      Thank you for bringing this to our attention. We value our customers feedback. Please call us at your earliest convenience at *******************.

      Local BBB

      BBB Cincinnati

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