Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Avsten Construction, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforAvsten Construction, LLC

            Construction Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 26 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/9/2013

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Avsten Construction, LLC in Hamilton, OH offers:

            • Residential roofing
            • Commercial roofing
            • Storm damage repairs
            • Blown in insulation
            • Vinyl siding
            • Drywall and plaster
            • Gutters
            • Gutter systems
            • Garage doors
            • Windows installation
            • Painting

            Business Details

            BBB File Opened:
            4/29/2013
            Years in Business:
            11
            Business Started:
            11/1/2012
            Business Incorporated:
            11/26/2012
            Accredited Since:
            10/9/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 4:00 PM
            T:
            9:00 AM - 4:00 PM
            W:
            9:00 AM - 4:00 PM
            Th:
            9:00 AM - 4:00 PM
            F:
            9:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Donovan McQueen, Owner
            Contact Information

            Principal

            • Mr. Donovan McQueen, Owner

            Customer Contact

            • Mr. Donovan McQueen, Owner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/13/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            As stated in my cancellation letter to Avsten Construction, I was given a very strong reason to believe that my insurance company and I were about to be taken advantage of, due to the fact that I agreed to a specific amount of roof work to be done for a specific price, which my contract will confirm, and was later blindsided with an inflated price! I contacted Avsten on 4/13/2023 to confirm our contract and installation for 4/17/2023. It was at that time I was informed by Avsten that the contract had been changed without my consent, and when I asked why? I was told that they left items off of the job, which nearly doubled the cost, from the original contract $14,632.76, to over $21,000.00. I immediately instructed Avsten to put the job on hold until I consult with other professionals in the industry to get quotes for the same job, and they all confirmed that even though 14,632.76, was still at the high end, it was closer to a realistic quote for this job, which also confirmed to me that I was being taken advantage of, and that this was an unprofessional and unethical practice, especially the way in which I learned of the price hike! Avsten, should have contacted me, the same way I contacted them, to get a signature as confirmation of any changes, in which I would have stated "NO THANK YOU!" And even now, after asking for a full refund of my deposit ($3,538.00), due to lack of trust of Avsten, and it's unprofessional and unethical business practice in my case, they continue this inappropriate behavior, by attempting to (EXTORT/BLACKMAIL) me for the return of my deposit, by refusing to return my deposit unless I sign an agreement stating that I will not speak of my experience with Avsten, which is my legal right to do. And it is also my right to request the return of my deposit under these circumstances! And as of this day 5/13/2023, they are still refusing to return my deposit (3,538.00), even though no materials have been accepted, and no work has taken place!
            Read More

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steve H

            5 stars

            02/26/2024

            Jason, Austin, Harley and the crew did a wonderful job. Jason handled the insurance company and took care of any and all problems with our claim. They also did an excellent job cleaning up our yard afterwards. No nails! Thanks for being professional thorough.

            Local BBB

            BBB Cincinnati

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.