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BBB Business Review

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BBB Accredited Business since

General Revenue Corporation

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Phone: (800) 234-1472 Fax: (800) 234-5035 View Additional Phone Numbers 4660 Duke Dr.  Suite #300, Mason, OH 45040

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers debt collection services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that General Revenue Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for General Revenue Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 176 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

176 complaints closed with BBB in last 3 years | 34 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 112
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 64
Total Closed Complaints 176

Customer Reviews Summary Read customer reviews

10 Customer Reviews on General Revenue Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: July 01, 1986 Business started: 11/09/1981 in OH Business started locally: 11/09/1981 Business incorporated 11/09/1981 in OH
Type of Entity


Business Management
Mr. Brian Hill, Vice-President Mr. Jeffery Mersmann, President
Business Category

Collection Agencies

Method(s) of Payment
Check By Phone (Bank Draft)
Mailed In Payments
Online  - Website
Automated Clearing House (ACH) or Bank Wire
Western Union
Money Gram
Credit Card
No Cash payments accepted
Walk In payments accepted under $1000.00 at Corporate Offices only
Alternate Business Names
Additional Information

General Revenue Corporation is a wholly-owned subsidiary of Navient Corporation. A BBB Business Review of Navient Corporation is also available. 

Customer Review Rating plus BBB Rating Summary

General Revenue Corporation has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.