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BBB Business Review

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BBB Accredited Business since

Best Chimney Care

Phone: (513) 227-8773 View Additional Phone Numbers PO Box 54001, Cincinnati, OH 45254 http://www.cinbbb.net/bestchimneycare


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers chimney cleaning and repair services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Chimney Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Best Chimney Care include:

  • 6 complaint(s) filed against business

Factors that raised the rating for Best Chimney Care include:

  • Length of time business has been operating
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 6
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

23 Customer Reviews on Best Chimney Care
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 23

Additional Information

BBB file opened: October 07, 2002 Business started: 01/01/1988 in OH
Type of Entity

Sole Proprietorship

Business Management
Mr. Ron Lane, Owner
Contact Information
Principal: Mr. Ron Lane, Owner
Business Category

Chimney Cleaning Chimney Cleaning Equipment & Supplies Chimney Lining Materials Chimneys - Prefabricated Chimney Sweeper Chimney Builders & Repair

Alternate Business Names
All About Chimneys All Year Around Chimney

Customer Review Rating plus BBB Rating Summary

Best Chimney Care has received 4.43 out of 5 stars based on 23 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.