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This business is not BBB accredited.


Additional Locations

View Additional Phone Numbers 1 Levee Way, Suite 3104, Newport, KY 41071 http://www.iwirelesshome.com View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers cellular phones and service. 

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for I-wireless include:

  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

54 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 45
Total Closed Complaints 54

Customer Reviews Summary Read customer reviews

0 Customer Reviews on I-wireless
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 03, 2008 Business started: 09/30/2006
Business Management
Mr. Paul McAleese, CEO Mr. John Willis, COO Mr. Andy Beckman, Director of Customer Management
Contact Information
Principal: Mr. Paul McAleese, CEO
Principal: Mr. John Willis, COO
Related Businesses
The Kroger Company
Business Category

Cellular Telephone Service & Supplies

Service Area
Greater Cincinnati Area
Alternate Business Names
Access I Wireless Access Wireless
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.