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BBB Accredited Business since

Rug Gallery Inc.

Phone: (513) 793-9505 Fax: (513) 793-9525 9350 Kenwood Road, Cincinnati, OH 45242

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers sales & cleaning of carpets & rugs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rug Gallery Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rug Gallery Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rug Gallery Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1973 Business started: 01/01/1972 in OH Business incorporated 07/01/1975 in OH
Type of Entity


Business Management
Mr. Samuel Presnell III, President
Contact Information
Principal: Mr. Samuel Presnell III, President
Business Category

Carpet & Rug Dealers - New Carpet & Rug Cleaners

Products & Services

Rug Gallery Inc. sells the following brand(s): Karastan

Rug Gallery Inc. offers the following product(s): Cleaning and repairs, Cleaning supplies , Persian,Tibetan,Handmade,Machine made,Custom , Stair and hall runners, Traditional, Transitional, Modern, Rugs and Carpets

Method(s) of Payment
Visa, Mastercard, Discover, American Express
Financing up to 36 months
Refund and Exchange Policy
The Rug Gallery will give full refund to all it's customers on stock rugs purchased from the Gallery provided that the merchandise is returned within seven (7) days from the date of original purchase and the merchandise is returned in the same condition as when originally purchased.                                                                               

Special Orders : Any rug not in stock that is ordered is EXCHANGEABLE  ONLY for seven (7) days after being received by the Gallery. There will be a 15% restocking charge. Wall to Wall carpet or Padding is not refundable once cut or shipped.

Payments : All custom or special orders are 1/2 down at the time of order and balance due upon arrival at the RugGallery.  This includes Wall to Wall Carpet. 

Custom orders are nonrefundable.   
Alternate Business Names
The Rug Gallery
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.