BBB Accredited Business since
Phone: (513) 793-9505 Fax: (513) 793-9525 9350 Kenwood Road, Cincinnati, OH 45242
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This company offers sales & cleaning of carpets & rugs.
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A BBB Accredited Business since
BBB has determined that Rug Gallery Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rug Gallery Inc. include:
- Length of time business has been operating
- No complaints filed with BBB
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Customer Complaints Summary
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Type of Entity
Business ManagementMr. Samuel Presnell III, President
Carpet & Rug Dealers - New Carpet & Rug Cleaners
Products & Services
Rug Gallery Inc. sells the following brand(s): Karastan
Rug Gallery Inc. offers the following product(s): Cleaning and repairs, Cleaning supplies , Persian,Tibetan,Handmade,Machine made,Custom , Stair and hall runners, Traditional, Transitional, Modern, Rugs and Carpets
Method(s) of PaymentVisa, Mastercard, Discover, American Express
Financing up to 36 months
Refund and Exchange PolicyThe Rug Gallery will give full refund to all it's customers on stock rugs purchased from the Gallery provided that the merchandise is returned within seven (7) days from the date of original purchase and the merchandise is returned in the same condition as when originally purchased.
Special Orders : Any rug not in stock that is ordered is EXCHANGEABLE ONLY for seven (7) days after being received by the Gallery. There will be a 15% restocking charge. Wall to Wall carpet or Padding is not refundable once cut or shipped.
Payments : All custom or special orders are 1/2 down at the time of order and balance due upon arrival at the RugGallery. This includes Wall to Wall Carpet.
Custom orders are nonrefundable.