BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Croswell Bus Line, Inc.

Phone: (513) 724-2206 Fax: (513) 724-3261 View Additional Phone Numbers 975 W Main St, Williamsburg, OH 45176 http://www.gocroswell.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers charter & motorcoach tour services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Croswell Bus Line, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Croswell Bus Line, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 26, 1993 Business started: 01/01/1922 in OH Business incorporated 03/06/1970 in OH
Type of Entity

Corporation

Business Management
Mr. John W. Croswell, President Ms. Ellen Croswell Gedling, Director
Contact Information
Principal: Mr. John W. Croswell, President
Business Category

Buses - Charter & Rental Tours - Operators & Promoters Travel Agencies & Bureaus

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
On call Manager 24/7
Refund and Exchange Policy
REFUND POLICY: Charter Cancellation Policy:  Charter is subject to cancellation if payments are not received when due. Cancellation Charge: Over 20 days prior to departure+ Full Refund 14-20 days prior to departure=$150 per day 0-13 days prior to departure = $400 per day Bus departs garage prior to cancellation = Full Charge  

 Tours:  Cancellation protection may be purchased for full refund or partial refund of on the trip and illness occurs. Cancellations without cancellation protection: Cancellation prior to 45 days from departure quality for full refund. Cancellation 44 days or less before tour departure qualify for a refund minus a $100.00 administrative fee and any nonrefundable fees paid out on your behalf.
Alternate Business Names
Croswell of Wiliamsburg,LLC Croswell Tours, Inc. Croswell VIP Motorcoach Services
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.