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BBB Business Review

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BBB Accredited Business since

Boot Country Inc.

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Phone: (513) 248-2668 View Additional Phone Numbers 1179 Us Route 50  Corporate Office, Milford, OH 45150 View Additional Email Addresses

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This business offers children & infant clothing, hats, leather clothing and goods, men clothing & furnishings, riding apparel & equipment, shoes, western apparel, women apparel and work clothes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Boot Country Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Boot Country Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 27, 1988 Business started: 11/01/1982 in OH
Type of Entity


Business Management
Mr. William E. Van Fleet, President
Contact Information
Principal: Mr. William E. Van Fleet, President
Business Category

Boots Childrens & Infants Wear - Retail Hats - Retail Leather Clothing - Retail Leather Goods - Dealers Mens Clothing & Furnishings - Retail Riding Apparel & Equipment Shoes - Retail Western Apparel Womens Apparel - Retail Work Clothes - Retail Clothing - Retail

Products & Services

Boot Country Inc. sells the following brand(s): Ariat, Carhartt, Carolina, Dan Post, Dr. Martens, Justin Brands, Rocky Brands, Timberland, Under Armour, Wrangler

Boot Country Inc. offers the following product(s): Accessories, Hats, Jeans, Jewelry, Leathered Goods, Western Apparel, Western Boot, Work Apparel, Work Boots

Method(s) of Payment
Cash, Checks, Credit Cards including Visa, Mastercard, Discover & American Express
Alternate Business Names
Boot Country Boot Country | Work Country Work Country
Additional Information

The Milford, Ohio location is Boot Country's corporate office location. The other four locations are retail stores.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.