Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Best Nest.Com

Phone: (513) 232-4225 Fax: (513) 232-4118 View Additional Phone Numbers 4000 McMann Road Suite 2, Cincinnati, OH 45245 http://www.bestnest.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers bird feeders and other yard & garden products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Best Nest.Com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Best Nest.Com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 10 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Best Nest.Com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 10

Additional Information

BBB file opened: February 13, 2001 Business started: 01/01/1999 in OH Business incorporated 08/01/2001 in OH
Type of Entity

Corporation

Business Management
Mr. David Woeste, President
Contact Information
Principal: Mr. David Woeste, President
Business Category

Bird Feeders & Houses Internet Shopping

Refund and Exchange Policy
Some of the complaints BBB has received are regarding the company's return policy.  If a customer wishes to return a product, including defective items, the customer must contact the company by phone to obtain a Return Merchandise Authorization (RMA) Number.  This number is to be written on the return shipping label.  Please note:  shipping charges are not refundable on returns or defective merchandise returned for a refund.  The company will ship a replacement item for missing or damaged items at no charge.  During checkout, all shipping charges, (sometimes described as "shipping savings" if the customer purchased an item that qualified for free or reduced shipping), are made known to the customer prior to entering payment information.  This shipping charge will be deducted from the refund amount when a customer returns a product.  Complete information concerning the company's return policies can be found on the company's website.
Alternate Business Names
BestNest.com
Industry Tips
Internet, Shopping on the

Customer Review Rating plus BBB Rating Summary

Best Nest.Com has received 3.68 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.