BBB Accredited Business sinceFind a Location
Phone: (513) 579-5353 Fax: (513) 744-8208 View Additional Phone Numbers Fifth Third Center 38 Fountain Square Plaza, Cincinnati, OH 45263
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This business offers banking & various financial services.
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A BBB Accredited Business since
BBB has determined that Fifth Third Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fifth Third Bank include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1063 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||532|
|Total Closed Complaints||1063|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||96|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Greg Carmichael, CEO Lars Anderson , COO/Executive VP Mr. Timothy Elsbrock , Cincinnati Market President Ms. Lee Ferris, Bancorp Escalation Support Manager
Related BusinessesVantiv, LLC
Alternate Business Names5/3 Bank BancTec Payment Systems BPS Fifth Third Insurance Agency, Inc. Fifth Third Leasing Company Fifth Third Mortgage Fifth Third Securities Fifth-Third Real Estate Kroger Master Card Merchant Services UPP Solutions
Fifth Third Bank also handles services for the Kroger Master Card.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview