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BBB Accredited Business since

Gentle Breeze Hot Air Balloon Company, Ltd.

Phone: (513) 932-9007 Fax: (513) 933-8232 View Additional Phone Numbers Hangar 8-J  Warren County Airport, Lebanon, OH 45036 http://www.gentlebreeze.com View Additional Web Addresses



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers hot air balloon rides, sales, repairs & instruction year round, in additional to aerial advertising, company promotions, and tethers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gentle Breeze Hot Air Balloon Company, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Gentle Breeze Hot Air Balloon Company, Ltd. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Gentle Breeze Hot Air Balloon Company, Ltd.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: July 17, 1996 Business started: 01/01/1986 in PA
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Laurie Givin, Owner
Contact Information
Principal: Ms. Laurie Givin, Owner
Business Category

Balloons - Manned Sightseeing Tours Gift Certificates/Cards Aircraft Rebuilding Advertising - Aerial Aircraft Charter, Rental & Lease

Products & Services

Gentle Breeze Hot Air Balloon Company, Ltd. sells the following brand(s): Lindstand Hot Air Balloons

Gentle Breeze Hot Air Balloon Company, Ltd. offers the following product(s): Champagne Flutes , Hats, Souvenir photos on USB stick , T-shirts

Method(s) of Payment
All major credit cards, checks, pay pal and cash
Refund and Exchange Policy
All flights are a shared basket ride unless upgraded to an exclusive flight.
· Ride tickets extended beyond the expiration date subject to current rates, regardless of any previous discounted pricing, discounted cards or extensions.
· No refund of any kind is made after the expiration date.
· Refunds issued within 30 days of the original purchase date – NO EXCEPTIONS.
· A $50.00 per person non-refundable reservation fee retained on any refund.
· Refunds are made to the original purchaser ONLY.
· NO REFUNDS for a reservation cancelled within 72 hours; however a company discretionary alternate reservation date may be accepted with limitations. Any rescheduling less than 72 hours prior to scheduled flight/tether date will result in an additional $50 PER PERSON rescheduling fee.
· Not showing for a flight on the scheduled day & time results in forfeited fares & the ticket used.
· In the event that a flight cancels due to inclement weather, rescheduling is available by contacting
the business office. In cases where alternate dates are impossible, the above refund policy applies.
· No refunds of any kind will be honored after the original flight date, including
cancellations & postponements due to weather. Ride tickets are transferable.
- The amount paid never expires and may be placed towards a current air fare. 

Customer Review Rating plus BBB Rating Summary

Gentle Breeze Hot Air Balloon Company, Ltd. has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.