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          Mercedes-Benz of West Chester has 1 locations, listed below.

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            Business ProfileMercedes-Benz of West Chester

            Imported Car Dealers
            BBB accredited business

            Contact Information

            5897 Muhlhauser Road

            West Chester, OH 45069-4557

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            Email this Business
            (513) 870-1000

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            Customer Reviews

            1.33/5

            Average of 3 Customer Reviews

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            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/14/2011

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Overview

            Mercedes-Benz of West Chester offers vehicle sales and service.

            Business Details

            Location of This Business
            5897 Muhlhauser Road, West Chester, OH 45069-4557
            Email this Business
            BBB File Opened:
            12/15/2005
            Years in Business:
            18
            Business Started:
            5/2/2005
            Business Incorporated:
            12/1/2003
            Accredited Since:
            3/14/2011
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Belinda Gribble, General Manager
            Contact Information

            Principal

            • Ms. Belinda Gribble, General Manager

            Customer Contact

            • Ms. Belinda Gribble, General Manager
            Additional Contact Information

            Fax Numbers

            • (513) 870-1027
              Primary Fax

            Phone Numbers

            Email Addresses

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            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/27/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Report Mileage Fraud. I leased a car from this place and signed the contract saying the initial meter reading is 8092. However, when I received the car on 1/26, the meter reading was 8778, so 686 miles higher than what it was supposed to be.  My contract is 7500 mile/year, and if I drive more than 15000 in two years, I will be charged $0.25/mile, so 686 miles means I will need to pay $171.50 for the miles that are not driven by me. I reached out to ***** he passed this to his finance manager- Michael C***** I keep following up with them, but continue to get ignored. Last week, Michael C**** told me he will only pay me $30, or will increase my lease fee if I want to fix this issue. I am not satisfied with this, so I emailed him, then I got threatened by Michael C**** saying: Take the $30, or they will take my car back. I was shocked! So why do I need to pay extra for 686 miles that are not driven by me and the trouble that was not caused by me? And why can they raise their customer signed contract month fee by whatever they want after they find dealership made mistake?---And customer has to take it otherwise they will take the car back? This is insane....
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            Read 5 More Complaints

            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            Jocelyn W

            03/14/2024

            I took my car in for service and I was price gouged for a key until I informed them that I had already checked the price of the key and I know that the price they were trying to tell me was wrong. I also was charged for 2 diagnostics totalling over $700 when the problem was something that the 1st one should have told them what the problem was. I paided over $2500 for service and got the car back with more problems than when it was taken in. I have spoken to the GM and she just tries to pacify you. The service department just seems to do what they want. I feel very discriminated against. I feel like I received " the poor Black person treatment". Something that I don't deserve because my money is just as good as the next and my color shouldn't have to matter.
            Read 2 More Customer Reviews

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