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          Santos Auto Service Co. has 1 locations, listed below.

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            Business ProfileforSantos Auto Service Co.

            Auto Repair
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/27/2011

            Years in Business: 42

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Santos Auto Service Co. in Cincinnati, Ohio offers mechanical auto repair services.

            Business Details

            BBB File Opened:
            1/1/1982
            Years in Business:
            42
            Business Started:
            8/1/1981
            Business Incorporated:
            12/27/1994
            Accredited Since:
            7/27/2011
            Type of Entity:
            Corporation
            Business Management
            • Mr. Tony Santos, President
            Contact Information

            Principal

            • Mr. Tony Santos, President
            Additional Contact Information

            Fax Numbers

            • (513) 761-8160
              Primary Fax

            Industry Tip

            BBB Tip: How to prepare your car for winter

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/09/2021

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            Spent 2k to fix my coolant issue. Drove the car under 50 miles. Overheated again. They picked it up and looked at it again ( mechanic left his towel under the hood first time too) they said a new hose burst and it would cost me $450. I said I refuse to pay that I would pay for just the part since they had the engine apart a few days ago. They told me they would fix that hose for $150. I said ok. Got a call next day saying it was something else and now they want $650. Not at all happy with how they are doing business. The new problem is mostly labor and if they did the job first time right this would not happen. Willing to pay parts no more labor
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Juanita S

            1 star

            01/15/2022

            I chose to have my car repaired in January 2022 at Santos auto service on Springfield pike because the dealership was very busy and would not be able to fix it until March. The people here at Santos are extremely dishonest and have no morals or integrity. I dont know how they sleep at night. I initially took my car there to get diagnosed and they told me the issue and said I would have to bring the car back because they had to order the parts and the dealership didnt have the parts in at this time. They quoted me $850.00 plus tax. That first lie was the dealer didnt have the parts in. The same day my friend got an estimate from the dealer and their quote was $680.00 for the same exact work and was told the parts were in stock, but wouldnt be able to get me in until March because they had no loaner cars. So me being who I am just wanted my car fixed even though I knew they were ripping me off I took my car there 3 days later and had the work done. My car is a little older (less then 10 yrs with ****** miles I purchased brand new) but in very very good condition. I have always kept up with my service at the dealership. A couple of days after bringing my car home I noticed what I thought was an oil leak. Mind you I do little driving, I work from home. So I called Santos they told me bring it back well check it out. Thats when the lies got worse, and I know beyond a shadow of a doubt that they caused this problem to get more money out of me.They told me that the right front forward facing lower control arm was leaking oil. I said whatever the issue is Im taking it to the dealership to fix, he came back in and said now the left one is leaking also (theres no way). He then quoted me some ridiculous price to repair, like I would ever let them touch my car again after they just broke something on purpose, so that they could rip me off again. Of course I took my car to the dealership for a diagnostic everything I was told at Santos was a complete LIE. First of all it was not oil it was antifreeze coming from elsewhere (which they caused). With that being said I can only imagine what they would have actually done if I did let them repair it since they were already lying. Stay away from this place, anyone that can look you straight in the eye and lie to your face is pure evil. I just gave this place $800.00 plus dollars and now they were going to try and take me for thousands. The take away from this review is dont believe that the dealership cost higher to repair, this place has proven that is a LIE. So if you value your car and you dont have money to give away stay far far away from this place.Signed,Never Again

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