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BBB Accredited Business since

Swapalease

Phone: (513) 381-0100 Fax: (513) 381-1091 View Additional Phone Numbers 11224 Cornell Park Dr, Blue Ash, OH 45242 View Additional Email Addresses http://www.swapalease.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company operates an online marketplace for automobile lease transfers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Swapalease meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Swapalease include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 30 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

30 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 17
Total Closed Complaints 30

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Swapalease
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7

Additional Information

BBB file opened: November 27, 2000 Business started: 03/19/1999 in OH Business incorporated: 04/03/2000 in DE
Type of Entity

Corporation

Business Management
Mr. Ron Joseph Jr., C.E.O.
Contact Information
Principal: Mr. Ron Joseph Jr., C.E.O.
Business Category

Auto Renting & Leasing

Hours of Operation
Monday-Friday: 9am-8pm
Saturday: 10am-2pm
Sunday: Closed
Method(s) of Payment
Check, Visa, MasterCard, American Express
Refund and Exchange Policy
Swapalease Inc's refund policy can be found on their website.
Service Area
This company's service area includes Canada and USA.
Alternate Business Names
Swapalease, Inc. Swapalease.com
Industry Tips
Automobile Leasing

Customer Review Rating plus BBB Rating Summary

Swapalease has received 4.53 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.