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BBB Accredited Business since

John Dsuban Spring Service, Inc.

Phone: (513) 860-1200 Fax: (513) 860-1213 View Additional Phone Numbers 4830 Duff Drive, Cincinnati, OH 45246 View Additional Email Addresses http://www.dsuban.com


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Description

This business services, repairs and supplies parts for light to heavy duty commercial trucks, dump trucks, tractors and trailers including boat and recreational use.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that John Dsuban Spring Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for John Dsuban Spring Service, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on John Dsuban Spring Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 25, 2006 Business started: 01/01/1988 in OH Business incorporated 12/26/1995 in OH
Type of Entity

Corporation

Business Management
Mrs. Teri Dickerscheid, Owner Mr. Tony Dsuban, Owner Mr. Rich Dickerscheid, Principal
Contact Information
Principal: Mrs. Teri Dickerscheid, Owner
Principal: Mr. Tony Dsuban, Owner
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers Truck Equipment & Parts Truck Repair & Service

Hours of Operation
Monday - Friday, 8am - 5pm
Method(s) of Payment
Credit card, check, cash
Refund and Exchange Policy
Shipping charges are not refundable unless the return is due to our mistake. Returns may be subject to restocking fees charged by the manufacturer. Generally speaking, We accept returns or exchanges THIRTY DAYS (30) after receipt of item, if the item is in the Original Packaging and in New and Re-sellable Condition. Return shipping for the Return or exchange of an item shall be paid by you (the customer).If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Items were in NEW condition when shipped by us and any claims for damage during shipment shall be with the carrier. Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes (cores must be returned in the box the new part came in). Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.
Service Area
Greater Cincinnati
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.