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Description

This company offers new and used car sales, service, leasing and repair.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northgate Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Northgate Ford include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Northgate Ford
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

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BBB file opened: October 27, 1987 Business started: 03/12/1993 in OH Business incorporated: 03/12/1993 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway , Columbus OH 43232
http://ohioautodealers.com/
Phone Number: 614-752-7636
Fax Number: 614-752-7220

Type of Entity

Corporation

Business Management
Mr. Robert Reichert, President Mr. Steve Reichert, General Manager
Contact Information
Principal: Mr. Robert Reichert, President
Customer Contact: Mr. Steve Reichert, General Manager
Related Businesses
Kings Lincoln Kings Chrysler Jeep Dodge Kings Toyota Inc. The Body Shop at Blue Ash Northgate Ford Beechmont Subaru Fairfield Volkswagen Kings Auto Mall Body Shop Kenwood Dealer Group, Inc. Kings Mazda Kings Volkswagen Kings Kia
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Electric Vehicles

Additional Information

Northgate Ford Lincoln Mercury formerly operated at 8810 Colerain Avenue Cincinnati, OH 45251.  The company moved to its curent location at 8571 Colerain Avenue Cincinnati, OH 45251 in September 2009.  

Business Management

Robert Reichert is identified in BBB files as the President of the following automobile dealerships: Kings Toyota Inc., Kings Kia, Lincoln Mercury of Kings Automall, Kings Chrysler Jeep Dodge, Saturn of Kings Auto Mall, Inc., Northgate Lincoln-Mercury, Inc., The Body Shop, Saturn of Beechmont, Fairfield Lincoln Mercury, Inc., Lincoln Mercury of Beechmont, Kings Auto Mall Body Shop, Kings Volkswagen of Loveland, Subaru of Beechmont, University Chrysler Jeep Dodge, Kings Automall Used Car Center, and Kings Mazda. Separate reports on these dealerships are available upon request.

Industry Tips
Car, New or Used, Buying
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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