Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Kerry Mitsubishi

Phone: (513) 671-6400 Fax: (513) 671-7719 View Additional Phone Numbers 155 W Kemper Road, Cincinnati, OH 45246 http://www.kerryford.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business offers new and used automobile sales.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Kerry Mitsubishi meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Kerry Mitsubishi include:

  • Length of time business has been operating
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 10
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Kerry Mitsubishi
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 5

Additional Information

BBB file opened: January 01, 1970 Business started: 01/01/1971 in OH Business incorporated 11/29/1984 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dealer Licensing Division Ohio Motor Vehicles
4300 Kimberly Parkway , Columbus OH 43232
http://ohioautodealers.com/
Phone Number: 614-752-7636
Fax Number: 614-752-7220

Type of Entity

Corporation

Business Management
Mr. Doy Baker, President
Related Businesses
Kerry Chevrolet, Inc. Kerry Toyota Kerry Nissan, Inc. Kerry Automotive Kerry Buick & GMC Kerry Volkswagen Kerry Hyundai Kerry Mazda
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Method(s) of Payment
cash, checks and credit cards
Service Area
Greater Cincinnati
Alternate Business Names
Kerry Ford, Inc.
Industry Tips
Car, New or Used, Buying

Customer Review Rating plus BBB Rating Summary

Kerry Mitsubishi has received 4.24 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.