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          Columbia Hyundai- Genesis-Acura has 1 locations, listed below.

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            Business ProfileforColumbia Hyundai- Genesis-Acura

            New Car Dealers
            BBB accredited business

            Additional business information

            Additional Info:
            This dealership is managed by Joseph Management. Joseph Management also manages the following auto dealerships: Columbia Acura, Montgomery Chevrolet, Infiniti of Cincinnati, Joseph Rockcastle Cadillac Oldsmobile, Joseph Chevrolet, Camargo Cadillac, Joseph Olds Mitsubishi and Joseph Buick GMC Truck. Separate reports on these companies are available upon request.
            See all additional business information

            At-a-glance

            Customer Reviews

            2/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            10 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/14/2021

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Columbia Hyundai in Montgomery, OH offers automobile sales, leasing and service.

            Business Details

            BBB File Opened:
            1/1/1941
            Years in Business:
            86
            Business Started:
            1/1/1938
            Business Incorporated:
            6/14/2010
            Accredited Since:
            6/14/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of ND001197 for this business, issued by Dealer Licensing Division Ohio Motor Vehicles. The expiration date of this license is 3/31/2025.

            These agencies may include:

            Dealer Licensing Division Ohio Motor Vehicles

            4300 Kimberly Parkway

            Columbus OH 43232

            (614) 752-7636

            Fax: (614) 7527220

            http://ohioautodealers.com/

            BBB records show a license number of ND001198 for this business, issued by Dealer Licensing Division Ohio Motor Vehicles. The expiration date of this license is 3/31/2025.

            These agencies may include:

            Dealer Licensing Division Ohio Motor Vehicles

            4300 Kimberly Parkway

            Columbus OH 43232

            (614) 752-7636

            Fax: (614) 7527220

            http://ohioautodealers.com/

            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Columbia Automotive, Inc.
            Business Management
            • Mr. Ronald G. Joseph, President
            • Mr. Bob Brautigam, Customer Service Representative
            Contact Information

            Principal

            • Mr. Ronald G. Joseph, President
            • Mr. Bob Brautigam, Customer Service Representative

            Customer Contact

            • Mr. Bob Brautigam, Customer Service Representative
            Additional Contact Information

            Fax Numbers

            • (513) 489-7377
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/31/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been unable to get any resolution adms to what's going on with my car that has been at the dealership since 1/8. In addition I was promised a loaner in two days from when I dropped off the car and still don't have one. I sent a message to the service manager requesting a call in which he ignored in addition to emailing the director on 1/29 with no response. I have also been in contact with Genesis customer care who hasn't resolved a thing. I was told that the smart junction box is what needed to be fixed only to find out on 1/29 that it's not the real problem after it's already been replaced. The dealership didn't communicate that to me and when I called I couldn't get a returned call. If I wouldn't have went up to the dealership I wouldn't even know what's going on. Today is now 1/31 and still no one has reached out. I would like my car ro ne fixed correctly and in the meantime I would like the Genesis loaner that I was promised.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donniell D

            1 star

            02/23/2024

            My check engine light come on and the car started to sputter. Got to Columbia Hyundai and them run diagnostic. Fuel injector/ spark plugs and 2 other issues. Decided to have it fixed elsewhere and not pay them $3000. When i went to pick up car it wouldn't start. Had it towed from Columbia Hyundai. Arrived at different shop informed it didn't start because they unplugged the ignition coil. Completely unethical and horrible customer service. I assume they thought I would have them do the service when it wouldn't start.

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