Business ProfileforCamargo Cadillac, Inc.

Camargo received my car from the regional Tire Discounters on 24 April 2023. They say they did not do a formal walk around of the vehicle. And that they don’t note damage to a vehicle brought in for service, because they believe the owner knows what damage the car has. They had my car for three days and during that time I called a number of times in my efforts of trying to ascertain what was wrong with the car and when/if I was getting it back. I mentioned to the service department rep, ******, that was overseeing the issue that my car had been moved four different times by means of, supposedly, a flatbed truck. I asked he to, please, check it out and make sure that it was okay because a friend had mentioned that there could be damage to the drivetrain with that having been done. When I finally got the call that it was fixed, I was told, that it was a chip/software issue and they had fixed it under the warranty and that Tire Discounters was not at fault. I immediately went to the dealership to get the car. It was being washed so when I got it I was happy, I had been without it for a week. I started to pull out, then realized I had not been given any paperwork. I then asked the service representative if I could get my copy of the paperwork. He stated that he had to get it signed and that he would definitely mail it to me. I said okay, thanks and left. A few days later, I noticed damage to the car and remembered that I had not received my copies of the paperwork. This time I was told by the same representative that Tire Discounters had done something wrong and that the dealership was working to get them to pay for the work they had done, and that is why he had not sent me the paperwork. I told him that I wanted him to look at something on the car and took it over to them to see. The service rep. told me that I should have the body shop look at it and called them over. The body shop referred me out to an outside paintless dent company. They refuse to rectify the issue.