Business ProfileforBusam Subaru

Hello, on October 31st I agreed on a price of a **** ****** ********* with the sales manager(Tyler). The deal was $3,500 down, 15,000 miles a year(as it was a lease) and $336/month. I was told that the vehicle was going to take about a month to come in. I placed a $500 deposit to reserve the vehicle in my name on October 31st. I was told by my salesperson that the vehicle was here and ready for pickup on 11/28/22. I went in to pick up my vehicle and the sales manger that was there(Ray) informed me that because a month has passed the residual value of the car went down thus increasing my monthly payment. I informed the sales manager(Ray) that I was not going to do that deal as it was not the deal agreed upon with another sales manager(Tyler) on October 31st when accepted $500 as a deposit from me. The sales manger(Ray) went back into his office and shouted across the sales floor in front of my significant other, other customers and employees that they now had a “********* available”. The exact quote was “hey guys we now have a ********* available”. I feel as this was incredibly disrespectful, inappropriate and disappointing for a sales manager to act like this in front of customer, employees etc. I am very upset that the agreed upon prices was not honored especially after I had put down a $500 deposit and waited a month for the car to come in(I received a receipt for a refund for the $500 on 11/28/22). I would like for some resolution to take place. It was embarrassing for myself and again incredibly disrespectful, inappropriate, disappointing and rude for a sales manager(Ray) to act like this. I would appreciate any and all help on this matter. Thank you, ******* *****