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BBB Accredited Business since

Concepts in Hearing, LLC

Phone: (513) 777-8599 Fax: (513) 777-8198 Rt 42 Timberview Office Park   9680 Cincinnati Columbus Road, Cincinnati, OH 45241 http://www.conceptsinhearing.com

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Description

This company offers comprehensive audiology (hearing) services to both children and adults.  They also fit state-of-the-art hearing aids, assistive listening devices,custom ear protection and complimentary hearing aid consultations and demonstrations.  All of these comprehensive services are provided in a caring environment by a licensed audiologist.  Appointments are preferred, but walk-in's are welcomed.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Concepts in Hearing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Concepts in Hearing, LLC include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Concepts in Hearing, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: September 30, 2009 Business started: 08/14/2008 in OH Business incorporated: 08/14/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Speech Pathology & Audiology Board
77 South High St 18th Floor, Columbus OH 43266
http://slpaud.ohio.gov/
Phone Number: (614) 466-3145

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Rademacher, Owner
Contact Information
Principal: Ms. Lisa Rademacher, Owner
Business Category

Audiologists

Products & Services

Concepts in Hearing, LLC sells the following brand(s): Westone earmold products, Phonak, Siemens, and Starkey hearing instruments., Westone, Phonak, Siemens, Starkey.

Concepts in Hearing, LLC offers the following product(s): Rayovac Proline hearing aid batteries, hearing aid accessories.

Method(s) of Payment
We accept MasterCard, Visa, Discover, and offer Healthiplan 12 month no interest payment plan.
Refund and Exchange Policy
We dispense all of our hearing aids and assistive devices on a 30 day trial to ensure that you are fully satisfied with your product and our service.  In the event you return your product, we offer a full refund minus a service and shipping/handling fee. 
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Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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