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BBB Business Review

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BBB Accredited Business since

Concepts in Hearing, LLC

Phone: (513) 777-8599 Fax: (513) 777-8198 Rt 42 Timberview Office Park   9680 Cincinnati Columbus Road, Cincinnati, OH 45241 http://www.conceptsinhearing.com


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Description

This company offers comprehensive audiology (hearing) services to both children and adults.  They also fit state-of-the-art hearing aids, assistive listening devices,custom ear protection and complimentary hearing aid consultations and demonstrations.  All of these comprehensive services are provided in a caring environment by a licensed audiologist.  Appointments are preferred, but walk-in's are welcomed.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Concepts in Hearing, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Concepts in Hearing, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Concepts in Hearing, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 30, 2009 Business started: 08/14/2008 in OH Business incorporated 08/14/2008 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Speech Pathology & Audiology Board
77 South High St 18th Floor, Columbus OH 43266
http://slpaud.ohio.gov/
Phone Number: (614) 466-3145

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Lisa Rademacher, Owner
Contact Information
Principal: Ms. Lisa Rademacher, Owner
Business Category

Audiologists

Products & Services

Concepts in Hearing, LLC sells the following brand(s): Westone earmold products, Phonak, Siemens, and Starkey hearing instruments., Westone, Phonak, Siemens, Starkey.

Concepts in Hearing, LLC offers the following product(s): Rayovac Proline hearing aid batteries, hearing aid accessories.

Method(s) of Payment
We accept MasterCard, Visa, Discover, and offer Healthiplan 12 month no interest payment plan.
Refund and Exchange Policy
We dispense all of our hearing aids and assistive devices on a 30 day trial to ensure that you are fully satisfied with your product and our service.  In the event you return your product, we offer a full refund minus a service and shipping/handling fee. 

Customer Review Rating plus BBB Rating Summary

Concepts in Hearing, LLC has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.