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Description

This business offers online personal property and estate sale services. These services combine the service component of a traditional estate or tag sale, the essence of an auction, and the exposure and convenience of the World Wide Web.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Everything But the House meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Everything But the House include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 11 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 6
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

13 Customer Reviews on Everything But the House
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 13

Additional Information

BBB file opened: October 13, 2009 Business started: 08/08/2006 Business incorporated 12/04/2013 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Auctioneers/Ohio Dept of Agriculture
8995 E Main Street, Reynoldsburg OH 43068
http://www.agri.ohio.gov/auction/
Phone Number: (614) 728-6240
Fax Number: (614) 728-6328
auctioneer@agri.ohio.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Graves, Partner Mr. Andy Nielsen, Chief Executive Officer Mr. Jon Nielsen, Chief Sales & Marketing Officer Mr. Mike Reynolds, Chief Financial Officer
Contact Information
Principal: Mr. Brian Graves, Partner
Principal: Mr. Andy Nielsen, Chief Executive Officer
Principal: Mr. Jon Nielsen, Chief Sales & Marketing Officer
Principal: Mr. Mike Reynolds, Chief Financial Officer
Business Category

Auctioneers Estates - Appraisals, Sales & Auctions

Method(s) of Payment
Cash
Check
Major Credit Cards (Visa, MasterCard, Discover, American Express)
Refund and Exchange Policy
All items are sold as is - where is. In the case of obvious faults (chips, cracks, significant damage, etc) we do our best to list the fault within the description. We will provide descriptions based on our assessment of an item. However, we do not assume that our assessment of condition will be the same as your assessment. Most of the items we sell are antique, vintage, or used. You should expect signs of wear consistent with age and we will not list every flaw associated with each item as these are to be expected. We offer a public preview inspection for the sole purpose of allowing you the opportunity to see it in person before placing a bid. If you are unsure of an items condition make arrangements to attend the preview and please bid accordingly.
Alternate Business Names
EBTH EBTH.COM LLC Everything But the House LLC

Customer Review Rating plus BBB Rating Summary

Everything But the House has received 4.75 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.