BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Kleenrite Air Duct include:
- Length of time business has been operating
- 18 complaints filed against business
- 2 serious complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints
Factors that raised the rating for Kleenrite Air Duct include:
- Response to 18 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||12|
|Total Closed Complaints||18|
Additional Complaint Information
Kleenrite Air Duct
is advertising duct cleaning services ranging from $49 to $69 for a specific number of ducts and mains. Some consumers report that after the ductwork was inspected, they were told that additional services were necessary that would add to the cost.
BBB met with the business in December 2011 to discuss this pattern of complaints. The business responded that any additional services are presented as an estimate and a three day right to cancel is offered for any additional services purchased in the home. BBB will continue to monitor the situation.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kevin Meyer, Owner
Air Duct Cleaning Duct Cleaning