This business is not BBB accredited.

4 Aces Plumbing & Septic Services

Phone: (513) 422-2772 Fax: (513) 422-2773 View Additional Phone Numbers 2500 Oxford State Road, Middletown, OH 45044

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This business offers residential and commercial plumbing, septic services, water treatment, aerobic systems and lift sewer stations.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for 4 Aces Plumbing & Septic Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on 4 Aces Plumbing & Septic Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 04, 1994 Business started: 01/01/1990 in OH Business incorporated 06/04/1990 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Construction Industry Licensing Board (OCILB)
6606 Tussing Road , Reynoldsburg OH 43068
Phone Number: 614-644-3493

Type of Entity


Business Management
Mr. Timothy Johnson, President
Contact Information
Principal: Mr. Timothy Johnson, President
Business Category

Water Treatment Equipment,Service & Supplies Septic Tanks & Systems Cleaning Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers

Method(s) of Payment
Personal Check, Business Check, MasterCard and Visa
Service Area
Warren, Montgomery and Butler counties
Alternate Business Names
4 Aces Plumbing & Excavating 4 Aces Sanitation Service Inc.

Additional Locations


    2500 Oxford State Road

    Middletown, OH 45044 (877) 584-2237 (513) 422-2772


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/21/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: on 7/7/14 the company named came to the Girl Scout camp in ***********, Ohio to pump a 1000 gal. septic tank. The driver that showed up was able to find the underground vault fairly quickly. Once found, I dug up the lid for the gentleman. The lid for the septic tank was very hard to move and I asked the driver if he wanted me to get the tractor and a chain to try to pull it and was told no. The driver then beat the lid with a spud bar and cracked the lid into 4-5 pieces, rendering it unusable. Today I called the company to ask about a replacement or if they were even responsible and the owner hung up on me after telling me to never call back. I called back and he answered the phone, when I asked who hung up on me he stated it was him and who he was. I told him that isn't a good way to run his business because I just had a question. He then got very belligerent with me and started cursing at me. I asked since he wouldn't replace the lid that he give me his liability insurance information and he again yelled at me cursing me.

Desired Settlement: I wish to have the lid replaced, as it was not broken before their services.

Business Response: The lid was replaced on 7/10/14.  We do not warranty lids as they can be very difficult to open, especially if old, deteriorated and have not been removed periodically as with regular maintenance of a system.
As for my demeanor that phone call - I apologize, I had just received some very disturbing news about someone in my family and I was very upset when he called.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on 4 Aces Plumbing & Septic Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)