This business is not BBB accredited.
Phone: (513) 422-2772 Fax: (513) 422-2773 View Additional Phone Numbers 2500 Oxford State Road, Middletown, OH 45044
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This business offers residential and commercial plumbing, septic services, water treatment, aerobic systems and lift sewer stations.
This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for 4 Aces Plumbing & Septic Services include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Timothy Johnson, President
Water Treatment Equipment,Service & Supplies Septic Tanks & Systems Cleaning Plumbing Drains & Sewer Cleaning Septic Tanks & Systems Contractors & Dealers
Method(s) of PaymentPersonal Check, Business Check, MasterCard and Visa
Service AreaWarren, Montgomery and Butler counties
Alternate Business Names4 Aces Plumbing & Excavating 4 Aces Sanitation Service Inc.
THIS LOCATION IS NOT BBB ACCREDITED
2500 Oxford State Road
Middletown, OH 45044 (877) 584-2237 (513) 422-2772 Directions
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Additional Phone Numbers
- (877) 584-2237(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: on 7/7/14 the company named came to the Girl Scout camp in ***********, Ohio to pump a 1000 gal. septic tank. The driver that showed up was able to find the underground vault fairly quickly. Once found, I dug up the lid for the gentleman. The lid for the septic tank was very hard to move and I asked the driver if he wanted me to get the tractor and a chain to try to pull it and was told no. The driver then beat the lid with a spud bar and cracked the lid into 4-5 pieces, rendering it unusable. Today I called the company to ask about a replacement or if they were even responsible and the owner hung up on me after telling me to never call back. I called back and he answered the phone, when I asked who hung up on me he stated it was him and who he was. I told him that isn't a good way to run his business because I just had a question. He then got very belligerent with me and started cursing at me. I asked since he wouldn't replace the lid that he give me his liability insurance information and he again yelled at me cursing me.
Desired Settlement: I wish to have the lid replaced, as it was not broken before their services.
The lid was replaced on 7/10/14. We do not warranty lids as they can be very difficult to open, especially if old, deteriorated and have not been removed periodically as with regular maintenance of a system.