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This business provides higher education to traditional and non-traditional students through associate's degree, diploma, and certificate programs.
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A BBB Accredited Business since
BBB has determined that Brown Mackie College - Cincinnati meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brown Mackie College - Cincinnati include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMs. Holly Helscher, President
Related BusinessesThe Art Institute of Ohio-Cincinnati
Schools - Business & Vocational
Products & Services
Brown Mackie College - Cincinnati offers the following product(s): Accounting Technology, Architectural Drafting & Design Technology, Audio/Video Production, Biomedical Equipment Technology, Business Management, computer Networking & Applications, Criminal Justice, Early Childhood Education, Health Care Administration, Information Technology, Medical Assisting, Office Management, Paralegal, Parmacy Technology, Practical Nursing, Surgical Technology, Veterinary Technology
Industry TipsTrade/Vocational Schools
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Additional Phone Numbers
- (800) 888-1445(Phone)
- (877) 213-3956(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I attended Brown Makie from August 2012 through November 2013, I went to both Woodlawn and Norwood campuses. During my time at Brown Mackie there were two separate occasions where I was sent to much money on my stipends. The first time I was at the Norwood campus and talked to financial aide, the lady told me one of my books must have not cost as much that quarter. The second time I called financial aid at the Woodlawn campus. I told the lady I didn't want to spend it and get in trouble or get a extra bill for it, that if need be I could return it(almost $5,000). The lady told me I couldn't return money to the government that I wasn't going to get billed extra for it. She also said that I got it because I was graduating and since it was my last check that's why it was bigger. After completion of the program I called to see when my diploma was going to arrive and that's when I was told I owed almost $5,000 in order to get it. I then spoke to a lady in financial aid again who said she would start a investigation on why this happened because it could not be done by accident, that someone had to intentionally go into my account and put it through twice. I was told that lady is no longer with the school. It has now been over two years of countless trips and phone calls to the school to try and find out why this happened. Each time I get told they are going to look into it and give me a call back or no one from financial aid is available and they'll pass my info along. It's about time to find a resolution in this matter.
Desired Settlement: The outcome I would like to see is the person who authorized the stipends to go through twice held accountable and a agreement made for the amount I owe to be reduced or eliminated.
Brown Mackie College – Cincinnati’s
Response to ID ******** – ****** ******
April 22, 2016
A thorough review of the information in *********, as it pertains to the distribution of Ms. ******’s financial aid has been done. This included a review of her packaging throughout her attendance here by our Area Director of Financial Services. As Ms. ****** stated, there is a balance due of $4620.00.
In consideration of Ms. ******’s concern, Brown Mackie College – Cincinnati is willing to adjust her balance by 50%, leaving her with an amount due of $2310.00 if she can pay in full the $2310 within the next 45 days.
Holly H******* - Campus President, Brown Mackie College - Cincinnati
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Problems with Product/Service
Read Complaint Details
Complaint: This is a "scam" college! My 50K degree is not worth anything! The program I graduated from is now a diploma program. I was never able to obtain gainful employment in my field due to the fact that Brown Mackie is NOT an accredited college! Please save your money and attended an accredited college or trade school.
Desired Settlement: Documentation for applicable outstanding loans
August 1, 2014
Problems with Product/Service
Read Complaint Details
Complaint: Brown Mackie college didn't submit my enrollment certificate to the veterans administration. As a result I didn't receive my ** **** benefit from September thru October.
Desired Settlement: I think that monetary relief would be fair.
Dear *** *****,
Thank you for allowing us the opportunity to respond to this concern. *** ********'s concerns are important to us. In order to release information to your agency, we need *** ******** to complete the attached FERPA form granting us permission. He may return the form to your agency or to my office.
Brown Mackie College-Cincinnati
in reference to complaint ID *******, I have attached a signed copy of FERPA for authorization to release information
Consumer Response: I responded to a e-mail in regards to a complaint ID *******. The issues has not been resolved, when I responded to the email from BBB, it automatically had some information in the subject section of the Email. My response was signing the paperwork that was sent by the place I had a complaint with. I'am still waiting to resolve the complaint, it was a mis-communication with the email.
Dear *** *****:
Thank you for forwarding the FERPA release from *** ********. *** ********** concerns are important to us and we appreciate the opportunity to respond. I have reached out to *** ******** by telephone but to date have not received a response.
*** ******** states in his complaint that we failed to submit his enrollment certificate to the ********* ************** and that he did not receive his September and October 2013 ** **** benefit. He is requesting a refund in the amount of $4008.00 which represents the full quarter tuition for the months of October, November, and December.
In researching *** ********** records, we did discover that his September certification was not submitted until October 4, 2013. His October certification was submitted on October 10, 2013. The September and October payments from the ** were received and posted to *** ********** account on October 23, 2013. These payments are highlighted on page eight of his ledger card which is attached.
*** ******** was issued a stipend check on October 24, 2013 in the amount of $565.00 from his Pell grant. As the payment from the ** on October 23, 2013 for September created an additional credit on his account, he is also being issued a second stipend check in the amount of $771.00.
*** ********’s complaint is dated October 28, 2013 which is after the date when the payments from the ** had already been received and posted to his account. It is also after the date that he was issued a stipend check in the amount of $565.00.
We apologize for the delay in submitting his September course to the ** for certification but at this time, *** ********** concerns with receiving his ** payments have been resolved.
If *** ******** has any future concerns with his funding, he should follow the grievance procedure as outlined in the college catalog and contact ****** *******, Student Accounting Supervisor or the Campus President.
Thank you for allowing us to respond.
Better Business Bureau:
I would also like to point out the document entitled Brown Mackie email, its from a Brown Mackie employee explaining why my enrollment certificate wasn't sent in on time. Contrary to the assumption of the employee, I never told anyone I didn't plan to attend the school, the fact of the matter is I just recently enrolled in the Bachelors program. Furthermore I would like to show the document entitled benefits, it's from the Department of Veteran Affairs, dated Oct. 3, they told me that it was the school that failed to send in my enrollment certificate. The final document I would like to show is the amendment document, it's also from the ********** ** ******* ******** it shows amendments that were submitted by Brown Mackie College. These were submitted after the initial compliant with the BBB was filed, which shows the BBB's effectiveness in handling situation like this and shows Brown Mackie's inadequacy to keep state and federal agencies informed. These amendments stem from 2011 which again is related to timeliness and accuracy, two amendments dating from 2011 and a recent one from 2013. The errors from Brown Mackie are reoccurring and now because of all their mistakes I'm suffering and I think it's unfair that I have to be subjected to this type of unfair dealing and bad business practices. According to **** business ethics and code of conduct policy, Brown Mackie is obligated to timeliness and accuracy when it comes to student services and financial aid. It also states that Brown Mackie college will make no assumptions.
I think that Brown Mackie should be held accountable for the errors and assumptions that led to an adverse affect on my credit report and economic damages I have suffered because of the inadequate management of their fiduciary type responsibilities, and for the lack of timeliness and inaccuracy when dealing with student services and financial aid. Brown Mackie college should uphold their obligations to me as a student and a consumer and respect my right to redress and uphold their obligations to State and Federal approving agencies.
January 2, 2014
Dear *** *****,
After a review of *** ********** response, we are unclear as to what *** ******** wants or is asking the College to do. We are more than willing to discuss potential resolutions with him, but that will require him talking to us, which he has been unwilling to do.
I encourage *** ******** to contact me at ###-###-#### to discuss his concerns and potential resolution.