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BBB Accredited Business since
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This business offers residential & commercial roofing, siding, gutters & chimney work, windows, entry doors & attic insulation.
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A BBB Accredited Business since
BBB has determined that Ray St Clair Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ray St Clair Roofing Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Raymond J. St. Clair, Owner Mr. Kevin St. Clair, Vice President
Roofing Contractors Siding Contractors Skylights Ventilating Contractors Windows - Installation & Service Roof Cleaning & Stain Removal Awnings & Canopies Doors Windows Deck - Repair Soffit & Fascia Chimney Builders & Repair Gutters & Downspouts Contractor - Insulation
Products & Services
Ray St Clair Roofing Inc sells the following brand(s): AFT Cellulose Insulation , Alcoa, and more..., Carlisle Membranes, Certainteed, Gutter Helmet, Karnak Coatings, Polaris Windows & Entry Doors, TAMKO, VELUX Skylights, Veriform Siding
Method(s) of PaymentVisa, MasterCard, Discover and Check are accepted
Alternate Business NamesRay Saint Clair Roofing Inc St Clair, Ray Roofing Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (859) 282-7663(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|4/20/2012||Problems with Product/Service | Complaint Details Unavailable|
|2/15/2012||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I had called St. Clair Roofing Company to estimate and repair a water leak that has been a menace to the Foyer area of my home. The estimate and proposal process was a very quick turn-around. However, the work didn't start until seven weeks later. After the repairs, which involved resealing the decorative trim areas, with a high grade sealant, the leak was still persistent. I called Ray St. Clair to report the incident and another visit was made to my home.When I arrived home I noticed sealant on my Foyer window. I also noticed that sealant was carelessly applied to parts of the glass and vinyl that should not have been remotely considered. The sealant was poorly applied, unnecessary, and furthermore; the windows are new and unrelated to the problem. The craftsmanship was very poor and has me reconsidering my choice to select them for future projects and as a professional, qualified reference.
Desired Settlement: Remove the sealant and mess you left behind from my foyer window or replace it. Adjust my invoice to fairly reflect the careless judgement and poor craftsmanship, for an inadequate attempt to repair the problem. Deliver the quality and reputation that you have built in this community and industry.
Ray St. Clair Roofing dispatched a crew to remove the sealant from the Window Glass and Vinyl Framing. The crew supervisor determined the cause of the leak..repaired and revised an additional proposal for a permanent solution. As submitted in the original proposal, Ray St. Clair Roofing has satisfied the services and products-rendered. Payment was made in full upon completion.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/29/2011||Problems with Product/Service|