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Ray St Clair Roofing Inc

Phone: (513) 874-1234 Fax: (513) 682-4695 View Additional Phone Numbers 3810 Port Union Rd, Fairfield, OH 45014 http://www.raystclairroofing.com

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Description

This business offers residential & commercial roofing, siding, gutters & chimney work, windows, entry doors & attic insulation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ray St Clair Roofing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ray St Clair Roofing Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Ray St Clair Roofing Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: January 01, 1955 Business started: 01/01/1955 in OH Business incorporated: 10/28/1993 in OH
Type of Entity

Corporation

Business Management
Mr. Raymond J. St. Clair, Owner Mr. Kevin St. Clair, Vice President
Contact Information
Customer Contact: Mr. Kevin St. Clair, Vice President
Principal: Mr. Raymond J. St. Clair, Owner
Business Category

Roofing Contractors Siding Contractors Skylights Ventilating Contractors Windows - Installation & Service Roof Cleaning & Stain Removal Awnings & Canopies Doors Windows Deck - Repair Soffit & Fascia Chimney Builders & Repair Gutters & Downspouts Contractor - Insulation

Products & Services

Ray St Clair Roofing Inc sells the following brand(s): AFT Cellulose Insulation , Alcoa, and more..., Carlisle Membranes, Certainteed, Gutter Helmet, Karnak Coatings, Polaris Windows & Entry Doors, TAMKO, VELUX Skylights, Veriform Siding

Method(s) of Payment
Visa, MasterCard, Discover and Check are accepted
Alternate Business Names
Ray Saint Clair Roofing Inc St Clair, Ray Roofing Inc

Additional Locations

  • 3810 Port Union Rd

    Fairfield, OH 45014 (513) 874-1234

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (859) 282-7663(Phone)
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Complaint Detail(s)

4/20/2012 Problems with Product/Service | Complaint Details Unavailable
2/15/2012 Problems with Product/Service | Complaint Details Unavailable
2/10/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had called St. Clair Roofing Company to estimate and repair a water leak that has been a menace to the Foyer area of my home. The estimate and proposal process was a very quick turn-around. However, the work didn't start until seven weeks later. After the repairs, which involved resealing the decorative trim areas, with a high grade sealant, the leak was still persistent. I called Ray St. Clair to report the incident and another visit was made to my home.When I arrived home I noticed sealant on my Foyer window. I also noticed that sealant was carelessly applied to parts of the glass and vinyl that should not have been remotely considered. The sealant was poorly applied, unnecessary, and furthermore; the windows are new and unrelated to the problem. The craftsmanship was very poor and has me reconsidering my choice to select them for future projects and as a professional, qualified reference.

Desired Settlement: Remove the sealant and mess you left behind from my foyer window or replace it. Adjust my invoice to fairly reflect the careless judgement and poor craftsmanship, for an inadequate attempt to repair the problem. Deliver the quality and reputation that you have built in this community and industry.

Consumer Response:

 

2/10/12

Ray St. Clair Roofing dispatched a crew to remove the sealant from the Window Glass and Vinyl Framing. The crew supervisor determined the cause of the leak..repaired and revised an additional proposal for a permanent solution. As submitted in the original proposal, Ray St. Clair Roofing has satisfied the services and products-rendered.  Payment was made in full upon completion.

 

 

 

 

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/29/2011 Problems with Product/Service