BBB Accredited Business since
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This business offers roofing services.
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A BBB Accredited Business since
BBB has determined that My Home Pro, LLC. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for My Home Pro, LLC. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Richard S. Moser, Owner
Roofing Contractors Siding Contractors Windows Contractors - Gutters
Service AreaThis business services Cincinnati, Dayton, Louisville and Indianapolis, and is headquartered in Cincinnati, Ohio.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
736 Silverhedge Drive
Cincinnati, OH 45231 (513) 328-4121 (513) 364-8255 Directions
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Additional Phone Numbers
- (513) 328-4121(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: On 2/24/14 I entered into a contract with My Home Pro to run a 90 second interview segment, 30 second commercial, production with *** **, 4 minute banner and company name mentioned twice a day. This was also stated in contract for segments to start on the first week of March and run in consecutive weeks. I had given a credit card that was ran for $1,150.00 to cover production and commercial costs. I was scheduled to shoot commercial & segments on 3/7/14 at 330pm. Two days prior on 3/5/14 at 5pm **** ***** said he wanted to meet with me at ****** ***** to go over my lines. I met with him and sales representative ******* ********** and as my son and I arrived **** ***** let me know that unfortunately our previous terms in contract were no longer available from *** **. He said they could not due 30 second commercial now and 4 minutes of banner and name mentioned twice. He handed me a new Benefit sheet with new terms and a different price. This was not agreeable with me and we went back and forth trying to negotiate new terms. Two days later on Friday at 1130 am **** ***** and myself spoke on the phone and were not able to come to terms and he said he would send back my $1,150.00 which I was requesting. The next day Saturday morning I receive an email stating he met with *** and now he negotiated the commercial to be included. This did not include banner and name mentioned as previous contract stated. This was not acceptable and furthermore he had agreed to return money. I also contacted *** ** **** the sales manager and explained situation and let him know there would be no production or shooting so no costs would be incurred. **** ***** said he would sue me to make me carry out contract which he breached already by changing terms and not shooting first week of March. I asked in repeated conversations for my money back but he left me know I was an LLC and it would cost me more to defend than its worth. All I want is my money back and move on. He never had contract with *** ** before entering into agreement. ******* the sales rep will testify to all of this. I have emails copy of contract and new contract that was presented to me after the fact.
Desired Settlement: Refund my $1,150.00 back immediately
******* *********** Mr. ***** *****
After speaking with my attorney these are our options,
Im voting for option 1 or 2
Feel free to call or email me with any questions.
Consumer Response: The options My Home Pro was offering was a modification of original agreement not acceptable to me. He mentions breaking written contract which he clearly broke not me. He wants to keep deposit which is completely unacceptable. This needs to be returned to me. The initial $1,150.00 was to cover production shooting and editing segments which never happened and no cost were incurred with *** **. I have email from **** at *** ** stating that shoot was cancelled and no production was done. Once again the original agreement was significantly altered and not put back to original terms and I want my $1,150.00 returned to me.
Business Response: Per phone call: The first option is the original contract as written
Better Business Bureau:
Customer Reviews Summary