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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Art's Roofing & Remodeling, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Art's Roofing & Remodeling, LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Art's Roofing & Remodeling, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: August 15, 2011 Business started: 01/01/1993 Business incorporated: 12/27/2004 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Art Phillips, Owner
Contact Information
Principal: Mr. Art Phillips, Owner
Business Category

Roofing Contractors Remodeling Services

Hours of Operation
Varies
Method(s) of Payment
Checks.
Service Area
Greater Cincinnati.
Industry Tips
28 Questions For Your Home Improvement Projects Hiring a Roofer

Additional Locations

  • 1640 Powers Street

    Cincinnati, OH 45223 (937) 205-3179 (513) 541-0806 (937) 402-2259

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (513) 541-0806(Phone)
  • (937) 402-2259(Phone)
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Complaint Detail(s)

1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Art's Roofing painted the exterior of my house, and attached rain gutters. Upon inspection, they did not paint a significant portion of the gable end trim, and did not paint the porch wood. I called several times and finally got them to return to paint the gable. They refused to paint the porch wood, claiming they only agreed to paint the outside of the house. The porch obviously is on the outside. After they left, during the first rainstorm following their work water from the gutter was flowing over the porch wood and not into the gutter. They returned again to install a patch over the roof directing water into the gutter (following several more phone calls) which fixed this problem. Now I see water flowing over the porch wood in a different location, and not into the gutter. Paint is beginning to peel where water is overflowing. I left a voicemail to the company, but I do not want them to ever return to work here. I am aware of two other people who had similar poor workmanship from this company.

Desired Settlement: I would like to have a reputable company (certainly NOT Art's) do the work right, and for Art's to compensate me for this work.

Business Response: Business contacted BBB and stated that work was performed over 1 1/2 years ago. Customer was happy with the work and paid in full. Some of the work customer claims was not performed was not part of the agreement. Business believes that customer needs to clean out gutters since that may be causing the leak. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/19/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Art's Roofing and Remodeling installed a roof on my house, 1760 Hanfield St., 45223. They finished they work around April of 2011. I have two water leaks in the 3rd floor living area (just beneath the roof). I have visible water damage on the interior of my home because of these roof leaks.I also have a repair estimate from Tecta America Zero Corp. (roofing company) Here is their summary:1)On front/right parapet, lowest step, wrap side of wall with aluminum trim coil so that it matches step above it.2)Make sure that water cannot leak into that area. Remove shingles as necessary, apply Ice & Water Shield then re-install shingles.3)On left side, remove shingle siding off both dormers. Remove old flashing. Remove shingles (roof) as necessary. Apply Ice & Water Shield to perimeter underneath existing step flashing and up both sides of walls on each dormer. Same with base flashing on both dormers. 4)Install your choice of vinyl siding to walls of dormers (shakes, scallops, etc.).5)Window casings on both dormers to be wrapped with aluminum trim coil (from same roll as used in step 1 above).6)All labor and materials included.There are areas of missing flashing and areas of shingles coming off the dormer. This roof should not be having these problems... it is only 1.5 years old! I should not be paying another roofer to fix these problems which are the result of improper installation.

Desired Settlement: I request that Art's Roofing either:A)come out and fix these problems or B)pay another BBB roofer to fix these problems.

Consumer Response:

11/19/12 Mr. **** contacted BBB and stated that roof repair has been scheduled and complaint has been resolved. 


 

BBB's Final Determination: Consumer accepted resolution offered by the business.

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