BBB Accredited Business since
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This business offers retail sales in vending machines, pinball machines, jukeboxes, pool tables, etc.
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A BBB Accredited Business since
BBB has determined that Walton's Distributing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Walton's Distributing, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bruce Walton, President
Retail Stores Sporting Goods - Retail Table Tennis Equipment Vending Machines Juke Boxes
Hours of Operation
|M||:||9:00 AM - 7:00 PM|
|T||:||9:00 AM - 7:00 PM|
|W||:||9:00 AM - 7:00 PM|
|Th||:||9:00 AM - 7:00 PM|
|F||:||9:00 AM - 7:00 PM|
Method(s) of Paymentall
Alternate Business Nameswaltonsgames.com
Industry TipsGeneral Retail Report Code
11562 Lebanon Road
Cincinnati, OH 45241 (800) 998-8200 (513) 281-4444 Directions
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Additional Phone Numbers
- (800) 998-8200(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We purchased a shuffleboard from Walton's Games on 11/13/15. Upon arrival, the shuffleboard had a chip and the cabinet had been cut in half in order for delivery. I was promised that a service tech would bring brackets to cover the area where the cabinet was cut. I was also promised at that time the service tech would review the chip and possibly fix it or replace the shuffleboard itself. I have contacted Walton’s on numerous occasions, first email sent 1/14/16, requesting a time and date that I could anticipate the service tech. I have sent 8 emails and made numerous calls asking for the two issues with our shuffleboard to be corrected by a Walton’s service tech. I received 1 email response stating I could anticipate a service tech the week of Feb 1st. However, as of today 3/4/16, the tech has not arrived. I was not notified of cancellation nor was I contacted by anyone at Walton’s to reschedule.
Desired Settlement: The desired outcome would be for a representative for Walton’s to install the correct brackets and either replace the shuffleboard or fix the chip in the shuffleboard.
Better Business Bureau
One East Fourth Street Ste 600
Cincinnati, Ohio 45202
Case No.: ********
Total communication problem on this shuffleboard order purchased by *** ***********
Walton's Games normal total extra cost on this project
$395.00 Installation of shuffleboard
$175.00 Coming back to install shuffleboard because of delivery problems
$195.00 Installing cut board on top of shuffleboard
$110.00 Service call
$ 55.00 Per hour labor
$ 49.95 Custom cover plates made for sides of shuffleboard
$ 13.24 Shipping & Handling
First communication problem, no one on our team was explaining to the customer the fact that we were doing all this extra work for the customer for free. That we were waiting on brackets, that were on back order from China, and that we were covering the cost on these brackets.
If so, I think the customer would have had a different outlook.
Bruce ** W*****
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Problems with Product/Service
Read Complaint Details
Complaint: I placed an *** cd jukebox with Waltons Games to be sold on consignment. They picked up this item in July, 2014. After numerous calls I still have not received any money for this item or the item returned.
Desired Settlement: Either pay me $1500 plus any costs that I experience or return the item to me.
January 5, 2016
Better Business Bureau One East Fourth
Cincinnati, Ohio 45202
There is (1) one very important point, and a total of (3) three important points that make this complaint, not a real business complaint.
The (1st) first very important point is that the customer is under a written agreement/contract/signed by customer for us not to buy his game(s), but to sell them for him on a consignment agreement. There are price(s) agreed on before picking up the equipment paperwork /consignment agreement/contract signed by customer. Also, when games are picked up; see consignment agreement as proof, sign by customer. This agreement states very clearly that we are not buying— but selling equipment for customer, and that customer DOES NOT get paid until after equipment is sold, and delivered to the person purchasing equipment.
The (2nd) second reason is for free no cost to customer we do all the consignment work. For free we pick equipment up, for free we repair equipment, for free we advertise equipment to sell, for free we sale, deliver, and give a warranty for used consignment equipment to sale it, at no cost to customer.
Customer had a pinball, and juke box on consignment. The ***** pinball was sold, customer received a check for ($2,500.00) Twenty Five Hundred Dollars, and the pinball was paid in full.
The (3rd) third reason, important reason is that the juke box on consignment agreement was NOT SOLD. The reason this is important is because after customer received check for pinball he also wanted a check for the juke box. When customer was told juke box was NOT SOLD, and under his consignment agreement, we did not have to pay him until SOLD. He became angry and we told him that he would have to wait, until sold, and with that he said that he wanted us to return the jukebox. We said no problem. Called customer 11/3/15, 11/4/15, & 11/5/15 no answer, and left a message EACH time.
Then came the BBB letter. Call customer 12/15/15, 12/16/15, and 12/19/15 no answer again. On 12/19/15 I did get customer on the phone. He said that we never called him one time. I can prove with my phone records print out.
Bruce * W*****
Walton Distributing, Inc.