This Business is not BBB accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is a restaurant.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Smashburger include:
- Length of time business has been operating
Factors that raised the rating for Smashburger include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC) Smashburger is a Franchise business of Franchisor SmashBurger
Business ManagementMs. Amy Kessling, Owner
Service AreaButler & Warren County
Alternate Business NamesSBR-Three, LLC
THIS LOCATION IS NOT BBB ACCREDITED
3397 Princeton RdUnit 105
Hamilton, OH 45011 (513) 737-1222 Directions
THIS LOCATION IS NOT BBB ACCREDITED
4752 Cornell Road
Blue Ash, OH 45241 (513) 376-7565 Directions
THIS LOCATION IS NOT BBB ACCREDITED
7598 Cox Lane
West Chester, OH 45069 (513) 847-4840 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Worst customer service!We went to Smashburger, ordered our food and sat down. There was only one open table since the others had not been cleaned. I got up to ask them what oil they cooked the fries in. It turns out they use lard. We promptly cancelled our order which had not been started yet. They said we could not have our money back because it is not their fault we don't want to eat lard. They offered us smasburger coupons but if we don't want to eat their food what use is their coupons to us. Their menus states: *All Smashburger vegetarian items have no meat, poultry, fish or seafood ingredients. Please be aware that due to our kitchen operations, including shared cooking and preparation areas, it is possible for any food item to come into contact with animal products.They do not tell what menu items they consider vegetarian. The employee told me they aren't saying it is vegan only vegetarian.The definition of vegetarian is that there are no animal products dervied from killing an animal.The worse part of this encounter at this restaurant is that they refused to give us a credit on our credit card and we never even received or ate the food. If this place needs our money this badly, then they probably do other cost cutting measures in the back that I don't want to know about. If this place is is so proud of their use of lard, they should say it on the menu.
Desired Settlement: I want a full refund on my credit card, an apology, and for their menu to state that everything is fried in lard. And I want their employees to know that lard is not vegetarian.
07/24/2012 01:06 PM