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Additional Locations

Phone: (513) 847-4840 Fax: (513) 847-4973 7598 Cox Lane, West Chester, OH 45069


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This business is a restaurant.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Smashburger include:

  • Length of time business has been operating

Factors that raised the rating for Smashburger include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Smashburger
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2011 Business started: 12/01/2010 Business incorporated: 02/08/2010 in OH
Type of Entity

Limited Liability Company (LLC) Smashburger is a Franchise business of Franchisor SmashBurger

Business Management
Ms. Amy Kessling, Owner
Contact Information
Principal: Ms. Amy Kessling, Owner
Business Category


Service Area
Butler & Warren County
Alternate Business Names
SBR-Three, LLC

Additional Locations


    3397 Princeton RdUnit 105

    Hamilton, OH 45011 (513) 737-1222


    4752 Cornell Road

    Blue Ash, OH 45241 (513) 376-7565


    7598 Cox Lane

    West Chester, OH 45069 (513) 847-4840


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Complaint Detail(s)

8/6/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Worst customer service!We went to Smashburger, ordered our food and sat down. There was only one open table since the others had not been cleaned. I got up to ask them what oil they cooked the fries in. It turns out they use lard. We promptly cancelled our order which had not been started yet. They said we could not have our money back because it is not their fault we don't want to eat lard. They offered us smasburger coupons but if we don't want to eat their food what use is their coupons to us. Their menus states: *All Smashburger vegetarian items have no meat, poultry, fish or seafood ingredients. Please be aware that due to our kitchen operations, including shared cooking and preparation areas, it is possible for any food item to come into contact with animal products.They do not tell what menu items they consider vegetarian. The employee told me they aren't saying it is vegan only vegetarian.The definition of vegetarian is that there are no animal products dervied from killing an animal.The worse part of this encounter at this restaurant is that they refused to give us a credit on our credit card and we never even received or ate the food. If this place needs our money this badly, then they probably do other cost cutting measures in the back that I don't want to know about. If this place is is so proud of their use of lard, they should say it on the menu.

Desired Settlement: I want a full refund on my credit card, an apology, and for their menu to state that everything is fried in lard. And I want their employees to know that lard is not vegetarian.

Business Response: 07/24/2012 01:06 PM 
We contacted the customer the morning we received the complaint. We apologized for her experience and credited her money back to her credit card. 
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