This business is not BBB accredited.

Hyde Park Pizzeria

Phone: (513) 271-1616 Fax: (513) 271-1860 3392 Erie Ave, Cincinnati, OH 45208 http://www.hydeparkpizzeria.com


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Description

This business is a pizzeria.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Hyde Park Pizzeria include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Hyde Park Pizzeria include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hyde Park Pizzeria
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 11, 2009 Business started: 01/01/2002 Business incorporated 10/13/2004 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mary Lou Donoghue, Co-Owner
Contact Information
Principal: Ms. Mary Lou Donoghue, Co-Owner
Business Category

Restaurants Pizza

Hours of Operation
M: 10:00 AM - 11:00 PM
T: 10:00 AM - 11:00 PM
W: 10:00 AM - 11:00 PM
Th: 10:00 AM - 11:00 PM
F: 10:00 AM - 12:00 PM
S: 10:00 AM - 12:00 PM
Su: 11:00 AM - 10:00 PM
H: Closed
Method(s) of Payment
Cash
Service Area
Tri State
Alternate Business Names
WDHN, LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3392 Erie Ave

    Cincinnati, OH 45208 (513) 271-1616

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On the evening of Friday, March 21, 2014 just before 10pm my daughter’s car was illegally towed per O.R.C.4513.60 and Cincinnati Code of Ordinance 869. Approximately one hour earlier she had entered the lot located at 3392 Erie Ave. Business name is Hyde Park Pizzeria. Entrance had NO visible signage as required per O.R.C.4513.60 and Cincinnati Code of Ordinance 869. She parked on the south end or street side of the lot facing Erie Ave and checked for indication of "Private Parking" or "tow away zone" signs. There are NONE at the entrance or anywhere nearby the entrance. There were a few cars parked in the lot next to her car. It was dark approximately 9pm so the plaza dry cleaner and nail salon located in the plaza were closed. In general the plaza building was dark except the pizzeria. Around 11:15pm she returned to the lot to find her car missing. She presumed it was stolen. She stopped a police officer on Erie Ave for assistance and he directed her to check for obscure No Parking signs possibly located in the BACK of the lot. She walked to the back of the lot then found one sign obscurely located in a darkened area attached to the building between the closed nail salon business and closed dry cleaner business. The signage is obscurely installed in a poorly light area and clearly NOT visible from the ENTRANCE let alone easily seen while driving through the lot in the evening failing to meet O.R.C.4513.60 and Cincinnati Code of Ordinance 869. She was informed this towing company is well known in the local area for its aggressive towing practices and that this particular lot historically is known as a target for preying on non-informed visitor’s patronizing local businesses specially in the evening. As EVIDENCE I have provided pictures taken on Saturday afternoon March 22, 2014 that prove the lack of visible signage even in broad daylight from the entrance to 3392 Erie Ave. My daughter would certainly have found another parking spot if there were ANY visible sign disclaiming it was a private parking area with threat to be towed. We also take SIGNIFICANT issue with the fact my daughter was put in dangerous position stranded at midnight. The only bus transportation at that late hour was a TWO HOUR ride taking her through downtown to the impound storage location in Northside. My daughter would have had to WALK to an ATM and withdrawal $110 cash at midnight since credit card and check are not accepted – a very dangerous action by a stranded woman at night. This two hour bus ride requires bus transfers in Government Square downtown is considerably beyond REASONABLE as per O.R.C.4513.60 and Cincinnati Code of Ordinance 869. The subsequent approximate 1/2 mile walk from the bus stop to the lot along Spring Grove Ave with $110 cash puts her in considerable risk of personal attack. In that dark isolated urban commercial area of the city standing alone and waiting for the lot to be opened only makes matters even more dangerous. When contacted an employee of the pizza store stated that if my daughter cannot read signs - she should not be driving. This act of an illegal tow displays an insensitive mode of doing business and poor treatment to visitor's new to the Hyde Park area.

Desired Settlement: Add the proper amount of VISIBLE signage. Make it very prominent in your intent to act upon un-suspecting visitors to the local business area.The signage needs to be improved dramatically to CLEARLY proclaim to all visitors the intent to tow. Hire a tow company with storage location that is REASONABLE in their location and in their hours of operation.

Business Response: Business contacted BBB and stated that she does not own the property only rents the space. There are signs posted that clearly state cars will be towed.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  The attached two pictures taken in the evening clearly show no VISIBLE signs at all entrances to the lot as required by the State of Ohio 4513.60 and City of Cincinnati Code of Ordinance. The store employee from Hyde Park Pizzeria was fully engaged in the incident by instructing the towing company on which car(s) to have illegally towed. This hired towing company has been investigated for criminal activity by City Council for illegal practice back in 2012. My daughter was put in harms way as a result of an illegal tow leaving her stranded in the night. At midnight local bus service is very limited from this parking lot to the Northside storage lot located at 4150 Spring Grove Ave. The bus route at midnight requires one to be dropped off at a REMOTE bus stop on BLUE ROCK RD then WALK 1/3 MILE to the storage area which is located in a dark isolated unprotected urban area. This response by Hyde Park Pizzeria shows no concern whatsoever in the fact their lot has an intentional purpose for illegal tows that put unfamiliar visitors to the Hyde Park area in harm's way. As a local businessman - this response represents a total lack of remorse. To refuse to stop this illegal activity at least until improving the visibility of the signage shows a total lack of business ethic. Without proper intervention this will only continue to impact other victims.

 
For your reference - O.R.C. 4513.60 which states:

(1) The owner of private property may establish a private tow-away zone only if all of the following conditions are satisfied:

(a) The owner posts on the owner's property a sign, that is at least eighteen inches by twenty-four inches in size, that is visible from all entrances to the property, and that contains at least all of the following information:

(i) A notice that the property is a private tow-away zone and that vehicles not authorized to park on the property will be towed away;

(ii) The telephone number of the person from whom a towed-away vehicle can be recovered, and the address of the place to which the vehicle will be taken and the place from which it may be recovered;

(iii) A statement that the vehicle may be recovered at any time during the day or night upon the submission of proof of ownership and the payment of a towing charge, in an amount not to exceed ninety dollars, and a storage charge, in an amount not to exceed twelve dollars per twenty-four-hour period; except that the charge for towing shall not exceed one hundred fifty dollars, and the storage charge shall not exceed twenty dollars per twenty-four-hour period, if the vehicle has a manufacturer's gross vehicle weight rating in excess of ten thousand pounds and is a truck, bus, or a combination of a commercial tractor and trailer or semitrailer.

(b) The place to which the towed vehicle is taken and from which it may be recovered is conveniently located, is well lighted, and is on or within a reasonable distance of a regularly scheduled route of one or more modes of public transportation, if any public transportation is available in the municipal corporation or township in which the private tow-away zone is located.


Regards,

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