BBB Accredited Business since
R.F. Miller Properties, Inc.
Phone: (513) 829-4446 Fax: (513) 297-1178 P O Box 24120, Cincinnati, OH 45224 http://www.nobanks.net
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Description
This business offers real estate services.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that R.F. Miller Properties, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for R.F. Miller Properties, Inc. include:
- 6 complaints filed against business
Factors that raised the rating for R.F. Miller Properties, Inc. include:
- Length of time business has been operating.
- Response to 6 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 1 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 5 |
| Total Closed Complaints | 6 |
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Definitions
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Complaint Process |
File a Complaint against R.F. Miller Properties, Inc.
See Trends in Complaints on R.F. Miller Properties, Inc.
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 1 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 1 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on R.F. Miller Properties, Inc.
Additional Information
topLicensing
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Division of Real Estate
77 S High Street, 20th Floor, Columbus OH 43266
http://elicense1-lookup.com.ohio.gov/SearchCriteria.asp?
Phone Number: (614) 466-4100
Type of Entity
Corporation
Business Management
Ms. Elissa K. Miller, PresidentContact Information
Business Category
Real Estate
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
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Complaint Detail(s)
| 2/22/2013 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: Since the beginning of winter we have not had heat in our apartment for longer than three days straight. We have a boiler; the boiler will be on for about a day or two and then cut off. We've called the landlord and they would send someone out. The heat would be on all of 5-6 hours and then cut off again and we're stuck in a freezing home when its 16 degrees outside which will make our home a lot less than the outside temperature. We will sleep in bundles of close and constantly call the owners to complain about this ongoing issue. I understand the boiler should cut off from time to time but, the house should still remain room temperature. We have two girls that are 8 and 10 that are constantly coughing, have caught a cold, complaining of the cold and have to sleep with me with hats and scarfs to keep warm even then its still freezing. We've called at least 6 or 7 times since the winter have begun. I should not have to hassle my landlord about this ongoing issue is becoming a health hazard considering the flu is rapidly going around. and I cant take showers as often as I want to let alone go out and pay for a space heater which is dangerous and causing us to have to pay for a service that is included in our rent. The electric issue has been going on since we've moved here. It's a 3 family home and our electric isn't separated. We have had a duke bill forwarded to collections that we never received a bill for. Because of the ongoing issues we have a bill in collections and a home with no heat. Desired Settlement: I would like my duke bill paid due to them taking the duke bill out of our name without warning and us never recieving the bill i would also like my heat working. the boiler needs to be replaced and they need to have it fixed. this is ridiculous,I feel like i have to hunt them down to fix services that we pay for every month.
Business Response:
We have responded to every no heat call within an hour's time. Many of the times we've been called to the property, there has been heat when we've arrived. Over the last several days we have had staff there Saturday, Sunday, Monday morning and afternoon and there was heat. We were called back out Monday evening for no heat, found that this time it was cool (61 degrees when it's normally 70) and we had the heat on within an hour. Regarding the electric, unit 1 (the complainant's unit) is separate from the building and per their lease, they are responsible for their electric bill. Units 2 and 3 are not separate and the owner pays the electric for those units. The complainant is only paying for electric that they consume in their unit. Regarding a **** bill going to collections, any amount of money owed to **** Energy is between the complainant and **** Energy. We do not provide **** bills and **** Energy bills their consumers directly. Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The whole response was a lie. We have phone records and text messages sent to Landlord multiple times for this issue.We had no heat for days at a time, when it was 16 degrees outside it was about 3 degress inside it was so cold my shower gel frooze and my kids and i were sleeping in coats, hats and scarfs. ****** responded to a text we sent and stated " there is heat" when it wasn't. We called **** ENERGY in November of 2012 because we had not received a bill and was told that the bill was taken out of my name and the remaining balance due has been sent to collections. We immediately contacted ****** ****** (Phone records can correspond) inquiring about this issue. He stated that he was not aware of our final bill being sent to collections and that they RF MILLER PROPERTIES had taken it out of my name and put it into theirs for the electrical issue they were having here in the building. I later found out (per other tenants) that we were the only tenants paying a utility since this building became vacant, we were the first people occupying this building. **** denied such today after speaking with him, he stated that unit's 2 and 3 were the only units in their name. **** records show that the whole house is in RF MILLER's name.*** (****** ******* *************) and the Health Department were also contacted about this issues as well (which is all documented). *** (****** ******* *************) and the Health Department were also contacted about this issues as well (which is all documented). In return of our complaints RF MILLER immediately places a "vacate to leave the premises" for a puppy visiting our home all of 3-4 hours. ****** Miller told ******* today that she had recieved complaints about my dog(s) prior to yesterday but had no proof untill yesterday which is also false, hear say. These slum landlord has done nothing but steal from my family and I from **** to paid heat that we never recieved.
Regards, ******* *****
Consumer Response: Customer contacted BBB and she stated that **** Energy will not give her documentation of who the bills name is in. She states that **** Energy unit one is in the businesses name.
She moved in April 30,2012 and the last bill she received was Oct 31,2012. **** Energy told her that it was taken out of her name and put in the businesses name.
Business Response:
We have confirmed that our company has been paying for the complainants electric since November. Due to a mix up with ****, our company has been paying their electric bill even though their lease states they are responsible for their electric. We are not seeking them to reimburse us for these charge. I'm not sure what the problem is, since the error is in the complainants favor. Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
You can’t seek reimbursement
for something you all did. First, it’s not in you all’s name now it is. The
issue is our bill being sent to collections! NO ONE told us about it being
switched out our name into RF MILLER PROPERTIES that’s the issue! But, we received
a letter saying that it would be out of you guy’s name didn’t we?? We had to
contact **** in regards to our **** bill because we hadn’t seen one and for
them to tell us it was switched out of my name and sent to collections was
wrong. We already contacted our lawyer so we'll be moving by the first as
stated in their letter and we'll see you all in court. I’m done with the back
and forth lies and heartless actions. I’ll be sure the right people here about
all these issues at hand. You all made a lousy excuse to have us vacate the premises
after receiving our rent and complaint from the BBB and Health department. A
dog isn't the reason you all are bitter at the fact you left us no choice but
to fill because you all avoided getting heat and other things fixed. You did
not respond within an hours’ time, that’s a lie. You all sent someone here
rigged it for a couple hours and we slept days in the freezing cold. Regards, ******* *****
Business Response: Regarding ***** it was discovered that unit number 2 and 3 had some common area electric on their meters and **** was to switch those units back into our name until we had fixed that wiring. Apparently, **** switched all the units in the building back into our name. We were unaware unit 1 had also been switched so there was no notification on our part given to the residents that the electric was being switched back into our name. I called **** today and confirmed that the electric was taken out of their name on October 31, 2012 and they were sent a final bill to the **** ******** #1 address on November 2nd. The final bill from **** would have been notification from **** that the service was removed from their name. If they did not pay this bill and it went to collections, I do not see how this is R. F. Miller Properties responsibility to pay. According to their lease, they should have been paying electric on their unit the entire time. There was an error in their favor with **** switching the electric out of their name and we've been paying the electric for their unit since October 31, 2012.
Please let me know if any further clarification is needed.
Also, do I need to respond back on the online form or will this response be acceptable?
Thank you,
****** ******
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. We did not recieve a final bill **** the reason why we called inquiring about to find out it was in collections call log can verify that we called **** inquiring about our bill that we did not recieve and thereafter contacting RF MILLER the same day **** told me that he did in fact take it out my and put it in RF MILLER PROPERTIES. Thats another lie everything is documented allnpaper work and call records have been giving to my attorney. So in all the truth will be brought forward, we dont have the power to awotch anything the bill was no more than $100.00 we pay you all 6x that in rent theres was no reason for it being sent to collections lack of communication. You send everything else to our home why not the **** taken out of my name paper. Even that letter that didnt apply to us that you all sent to all tenants which caused us a late fee you didnt refund. Regards, ******* *****
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed. |
| 1/9/2013 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: I have many complaints on my landlord mostly with being misinformed while renting my apartment. on oct. 19th 2012, i rented an apartment and was under impression that i may get pets or pet, i found my apartment o ********** in the section that list for pets, even asking when i called if i may have a pet(s), i was told i could, after veiwing the apartment on said date, i asked again to my leasing agent if i could have pets she said i could. So i agreed i would take the apartment. at the time of the lease signing i was handed 2 pet agreements one for me and one to send back with my pet deposit of 200 dollars and 25 dollars per month per pet as stated. i kept my mothers dogs starting wednesday night and over the weekend. me and my mom went into deep conversation as she has stage three cancer and is going through chemo about how she is unable to even take care of herself and if i could help her keep her dogs for awhile, i said i would possibly. this morning december 3rd, i received a call from ****** ****** telling me my dogs would absolutly have to go, no exceptions, and im personally not ever allowed to have a dog now. this is all a lie as said above i was told i could and have pet papers to prove it, i was called a every name by ******, my neighbor since called her and said i just got the dogs and how they met my mom, im also going to be taking in a foster child in a few days ms ****** **** and cant be evicted as ****** said i would be in a few days. i need help now. it seems horrible when nobody does much and i do leaves here and trash and clean the halls and basement cause its all a mess, i rented the garage month to month then had it taken away from me because they wanted t add it to my lease, supposedlly my friend who stayed here and moved out on thursday night complained of the dogs because i was choosing my foster kid over him and my mom and maybe the dogs, he the assulted me wednesday and called ******. im willing to go to court fight for myself and pay fee, thank you Desired Settlement: mrs, ****** to be called and listen to the truth, the papers i have are real and are headed by them and said i may have pets without limitations , on number size or color, i have three little old dogs and they are harmless my neighbors enjoy them and like me. i like mrs ****** until today,ill go to court and fight her tooth and nail but would just love if we could mediate though bbb and her follow my pet lease, ill never get a new place for me to keep my family together
Business Response:
Per the lease, paragraph 11: Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, ***** ***
BBB's Final Determination: After reviewing the information provided by all parties, BBB determined that the business handled the matter appropriately, and no further action was needed. |
| 12/13/2012 |
Problems with Product/Service
|
Read Complaint Details
X
Additional NotesComplaint: The only payment of rent is by mail. Prior to moving into one of their properties my lease stated that the rent had to be post dated before or on the date the rent is due and the rent would not be charged a late fee. In October we received a letter stating "Regardless of what our lease says rent has to be do on the due its due NO Exceptions". RF Miller ONLY form of payment is mail which, can be delayed for what ever reason regardless they will charge you a fee. There is no drop box or public office to bring our rent to. We have been meeting with owner and assistant each month since we've moved there to pay OUR as a tenant that is VERY inconvenient. There should be more forms of payment to receive rent. I there was a drop box to pay the rent there would be NO issue here. I should not be a hassle to pay your rent anywhere especially if the owner wants a consistent tenant. Desired Settlement: As a tenant we would like better ways of rent payment or MORE communication!
Business Response:
The lease paragraph number 3 and number 6 addresses how you may make your payments. Lease excerpts: BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 7/6/2011 | Billing/Collection Issues |
| 8/4/2010 | Problems with Product/Service |
| 6/18/2010 | Problems with Product/Service |
| 1 | |
