BBB Accredited Business since
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This company offers real estate sales, leases, and land development.
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A BBB Accredited Business since
BBB has determined that Lot King Realty, Ltd. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lot King Realty, Ltd. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Steve Brenner, General Manager
Related BusinessesAffordable 24/7 Services
Real Estate Real Estate Developers
Alternate Business NamesLot King Realty & Land Developers, LTD
Steve Brenner is also identified in BBB files as the General Manager of Brenner Realty & Construction and the General Manager of Affordable 24/7 Emergency Sewer Plumbing Heating. Separate reports on these firms are available upon request.
Industry TipsReal Estate Sales Companies & Agents
5966 Stewart Avenue
Cincinnati, OH 45227 (513) 527-4600 (877) 568-5464 Directions
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Additional Phone Numbers
- (877) 568-5464(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 11/19/13 I saw an advertisement on ********** Cincinnati for a house for rent located at **** ******* *** ****** ** *****. I called and asked some general questions about the house and how to apply to rent the house. The gentlemen gave me the informatin and gave me the number to ***** the maintenace guy stating that he would meet me at the house to look at the house onn 11/19/13 at 2pm. In the meantime the gentlemen in the Lot King office i spoke with emailed me an application to complete. I completed the application which I still have a copy of and faxed it along with my identification to the office. I still have confirmation of the fax. Hourd later I looked at the house and really liked it and wanted to go further with the process. After looking at the house, I called the office to confirm receipt of my fax and they claim they couldnt find my paperwork. Then I hear the manager (female) in the background say tell her shes denied. I say please put her on the phone, she refuses to speak to me. He says she wont speak to me cause shes in a meeting. How is she busy in a meeting when I heard her talking to him about me in the background. Again, she still refuses to speak to me directly. I sked the guy on the phone why am i denied so quickly? He says to me "you have a terrible history"? He says "you gave false information on your application". I asked what false info...he says" you lied about being employed". I said I did not lie. I am a contractor for **** Group as an HR Manager. He says "we called and they said they never heard of you". I said no my employer never would say that i dont work there when i clearly do. I have several paystubs and a job verification letter signed by management. Then he says" you have a stalking charge". True, but it is not a felony conviction. Additionally, the rental application does not even ask questions about ones criminal history so why am i denied for a 2007 misdemeanor charge? The he says im also denied due to bankrutptcy. The application does ask about bankruptcies and I did answer truthfully that I filed a chapter 7 in 8/2013. But the app doesnt state that a past bankruptcy woudl disqualify someone from renting from Lot King. Then the guy on the phone still refuses to let me speak to the person in the background that yelled out i was denied. He refuses to give me corporate information so i could make a formal complaint and he was rude in our discussion. I called my employerm the receptionist told me no one fron Lot King ever called for an employment verification on me. My employer checked there phone records and Lot King's number never called my employer anytime on 11/19/13. Lot king did not allow me to fax in paystubs and my employment verification letter, Lot King never called my current landlord for rental reference, Lot never called my previous landlord for a rental reference, Lot King never called my personal references listed but Lot King did see that was an African American female because I sent in a copy of my photo ID. They made assumptions about me without a fair decision. The income requirement to rent the house was $1700, my monthly income is $2020 so I qualify income-wise, I qualify based on rental reference history, I quailfy based on no felony convictions, I qualify as I have never have any evictions from previous apartments and I qualify based on personal references. Lot King Realty never called any one. All parties have phone records and verify that Lot King Realty never called on 11/19/13 the day I applied and the day I was denied. They made assumptions about me and I want action taken on this matter. I will also seek legal assistance due to housing discrimination based on race and family status.
Desired Settlement: I want an apology and fair treatment from Lot King Realty for myself and others that come along.
Re: ***** ******
Better Business Bureau:
This letter is in response to complaint ID #******* made by ***** ******. We did review her application. A phone call was made to **** Group, which she listed as her employer to verify employment. The man who answered the phone at **** Group was asked if ***** ****** was there, or employed there. He put me on hold, when be came back to the phone he asked me her name again, and then stated that they had not heard of her. If employment cannot be verified, we do not approve any applicants. She also had a history of garnishment. Her application was denied. As far as her being turned down because she is an African American female, 90%+ of the tenants we have are African American.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.
|8/17/2012||Problems with Product/Service | Complaint Details Unavailable|
|2/1/2012||Problems with Product/Service | Complaint Details Unavailable|
|9/9/2011||Problems with Product/Service|