BBB Accredited Business since
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This company offers real estate investment management, commercial and multifamily property management.
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A BBB Accredited Business since
BBB has determined that Eagle Realty Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Eagle Realty Group LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mario San Marco, President Mr. Edward W. Grout, Vice President
Real Estate Property Management Investment Advisory Service
Eagle Realty is a subsidiary of the Western Southern Life Insurance Company. A separate report on Western Southern is available.
Industry TipsReal Estate Sales Companies & Agents
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Additional Phone Numbers
- (513) 361-7780(Phone)
- (800) 361-7040(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Today I arrived home around 5pm to find a taped notice on my building stating that the water will be shut off for 4 hours, it is now 10:43pm and my water is still off; i pay my bill every month on time and I am even overcharged for sewage and water on most occasions, so I cannot understand why my water is off. I placed an after hour call to the apartment leasing office for a maintenance emergency which is stated on the recording that "no water" is considered an emergency and I left a message requesting a call back regarding this repair, I first placed a call at 6:40pm and received no call back from anybody, then I placed a second call at 8:22pm and left a second message requesting a call back regarding the water being shut off, and still no reply. To my understanding of the ******* landlord tenant laws this property is in direct violation of the laws when it comes to repairs. I feel that my residence is uninhabitable due to there being no water. I also have a 3 year old child and I cannot care for her properly due to the property's negligence to inform me in a reasonable amount of time of this utility being shut off, so I could have made other arrangements for me and my child. I also cannot bath and if this issue is not fixed I may have to call out of work due to me not having access to water. I expect to be monetary compensated for this issue and I expect to be contacted immediately regarding this matter and when it will be fixed. P.S-I have been a resident for almost 3 years and I have never paid my rent or water bill late in the time I have been here and I am completely disappointed in this property and its management, I pay for residence and I expect 100 percent satisfaction and thus far I have not received even 50 percent and that is completely unacceptable; I can assure you that I will never rent or purchase property from eagle realty group ever, if offered the chance I would voluntarily end my lease early but in April when my lease expires I will run and never look back!
Desired Settlement: MONETARY COMPENSATION/REDUCTION OF RENT DUE TO PROPERTY BEING IN VIOLATION OF LANDLORD TENANT LAWS
Cincinnati Better Business Bureau,
I have received what your note indicates is a second notice of a complaint about Eagle Realty Group at a ******* property. This is not a property which we own, but we do manage it. I have asked my Property Management Director for an explanation of why the individual making the complaint feels as she does. At this point in time, I do not know if the issues related to water were in our control. With respect to the noise issue, I will find out what actions were taken in regard to that alledged complaint.
I find the complain totally out of character for our managment team as we have never before received such a complaint. Nevertheless, you can be assured that we will determne what did transpire and what actions our managment personnel have taken or did take when the after hour calls were made to them.
Thank you for your follow-up message. I have no record of ever receiving a prior notice from you. We will be back to you with an explanation
***** *** ****** *********
Eagele Realty Group
In response to Complaint ID #*******, we have investigated the allegations made and our
findings are below.
The Complainant mentions an interruption of water service to her apartment on October 18, 2012 and the duration of the interruption as a primary complaint. On this date, it was very apparent that the community experienced the rupture of a main water line located under a paved area.
Upon discovery of the rupture, a third party vendor was immediately contacted. The contractor advised the repair was estimated to take a minimum of four hours and water service to the entire community would be interrupted in order to make the necessary repair. At that time, the management team at the apartment complex made placing notices at strategic locations at each building within the community their top priority. These notices advised the residents of this interruption, and the minimum four hour repair time that was expected.
Unfortunately, due to the complexity of the repair, the interruption of service was longer than the indicated minimum time frame; taking approximately seven hours from discovery to completion. As this incident was due to an unexpected rupture of a main water line, we were unable
to advise residents of the water service interruption beforehand, as we would do in the case of routine maintenance. The interruption of service affected 280 apartment homes and over 700 residents, although the staff made every effort to speak with each resident, they were not able to communicate personally with everyone. We understand the difficulty this may have caused all residents; however, this was an unanticipated event where our management and maintenance team acted swiftly to affect the repair and minimize the level of inconvenience to the extent possible. The staff remained at the property to assist residents, and the contractor with the repair process, until water service was restored.
************* Real Estate Investment and Property Management Services.
We have checked our records and do not have any indication that the Complainant called the management office. Given the fact that she lives only a short distance from the management office and the rupture itself, we are surprised she did not make an inquiry by visiting the work· site or Management office in person. The staff also notified the answering service for the property providing information about the water main rupture and repair so when the service picked up calls throughout the evening they could respond appropriately.
In response to the Complainant's secondary complaint regarding noise, our management team treats all resident concerns with care and diligence, including those involving a noise disturbance. The incident referenced was documented by the community patrol service and a report was provided to the management team the following morning, describing a domestic dispute out of the control of management. The access gate was operational at the time of the domestic dispute and played no partin this incident.
In addition, and as indicated in the Security Addendum signed by all residents, including the Complainant, which advises that due to the mechanical nature and general use of the access gate, the equipment may at times be inoperable. When the gates malfunction, repairs to the gate are made as quickly as possible to minimize any inconvenience to residents. As responsible property managers, the satisfaction of our residents is of the utmost importance. We respond to issues in a timely manner, and work diligently to minimize inconveniences.
We hope this addresses all of the concerns within the complaint; however should there be any
further questions I can be reached at ************.
Sincerely,***** *** *****
President, Eagle Realty Group
Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Dear ***** ********