BBB Accredited Business since
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This company offers residential real estate services.
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A BBB Accredited Business since
BBB has determined that Coldwell Banker West Shell meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Coldwell Banker West Shell include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Joe King, President
Alternate Business NamesColdwell Banker Residential Real Estate
Industry TipsReal Estate Sales Companies & Agents
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Additional Phone Numbers
- (513) 686-7664(Phone)
- (513) 686-7667(Phone)
- (513) 842-9935 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract to purchase a home in the ******** area. I paid $500 in earnest money. The seller accepted my offer and signed the contract as well. I was awarded a $5000 **** ******* **** *****. The listing agent from Coldwell Banker neglected to submit my offer to the bank who holds the mortgage, ***** ****o. They submitted a second offer that came in 5 days later. My agent contacted Coldwell Banker and tried to get them to make this right, but they have decided to continue with the sale of this property to the second buyer. I will lose the $5000 grant money because it is tied to this property.
Desired Settlement: I want Coldwell Banker to do what is right and honor the contract that I have. I want ***** ***** to review my offer, and I wish to purchase this home.
Business Response: I am still trying to gather all the facts in this situation and some of the appropriate person have been out of town. I am working on it right now and hope to have an answer this week.
Problems with Product/Service
Read Complaint Details
Complaint: I recently purchased a condominium where Coldwell Banker West Shell was the listing agent ***** *****). This was a short sale which dragged on for 6 months and I was very patient. From the start I requested the 4 bar stools remain w/the sale of the property and this was written into the contract and agreed upon by both parties. The contract changed several times as you can understand over the 6 months. Never did I ever agree to not include the Bar stools w/the purchase. When I received the final purchase contract signed by all parties, seller, listing agent, buying agent and myself the bar stools were listed on the contract. After the closing I was informed by my agent that the listing agent **** ***** explained that the bar stools were taken by the seller and that she had discussed this with me and I was ok w/this at the close. This conversation never happened. Unethical at best. I was cordial w/seller and listing agent in trying to retrieve my property but have got nothing but grief and stop signs. I believe first and foremost this is very unethical, crooked at best and is stealing in my book. I would never do business w/this company if this is how there agents work. I have also spoken to ***** manager **** *****, who has only referred it to her legal department.I would like to resolve this matter by getting my bar stools or the equivelant, which I value at $1000.00.Thank you******* *********
Desired Settlement: I would like my personal property that I wrote into my legal contract or the equivalent which I estimate about $1000.00.Thank you******* *********
I have investigated this situation and there was additional negotiation after the Lender required removal of the bar stools from the contract.
The buyer submitted a new addendum but the seller never agreed to the addendum nor signed the addendum so there was no obligation for the Seller to leave them in the property, particularly after the lender would not approve the loan with them as part of the sale.
We are very sorry if there was a misunderstanding between the Buyer and Seller.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I agree there was an addendum that I signed stating the bar stools would be given to me outside the sale, I signed addendum and returned to the real estate agents. I was never informed that the seller never signed the addendum. When I received the final purchase contract signed by all parties : buyer, buyers agent, seller, seller's agent, the bar stools were listed as personal property to be included in the sale. This was the final purchase contract which I took as truthful. The barstools legally belong to me.
While we are all sorry there was a misunderstanding regarding these bar stools, it was up to the buyers agent to tell the buyer that the seller never signed the addendum and any dispute is between the buyer and seller and not Coldwell Banker West Shell.
Our only authority is to represent the seller. The buyer has his/her own agent/broker to represent their interests. Again we are sorry for the situation in which the buyer is unhappy.
That contract is null and void as it was done prior to the final contract. This was when the addendum was requested for the bar stools. The seller did not sign the addendum so the new contract after this was created w/the bar stools.
There was no time in the 6 months of this purchase that I believed the bar stools were not included in the purchase of the condominium.
Please see the contract that the seller signed and initialed that has bar stools listed. She signed and dated 2/22/13.
Thank you and I hope this clears this up.
|4/24/2012||Problems with Product/Service | Complaint Details Unavailable|