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Coldwell Banker West Shell

Additional Locations

Phone: (513) 891-8500 Fax: (513) 842-9935 View Additional Phone Numbers 9321 Montgomery Rd, Cincinnati, OH 45242 http://www.cbws.com View Additional Web Addresses

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Description

This company offers residential real estate services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Coldwell Banker West Shell meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Coldwell Banker West Shell include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Coldwell Banker West Shell
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 01, 1967 Business started: 01/01/1958 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Department of Commerce
77 S High Street, 20th Floor, Columbus OH 43215
http://www.com.ohio.gov/real/
Phone Number: 614-466-4100
WebReal@com.state.oh.us

Type of Entity

Corporation

Business Management
Mr. Joe King, President
Contact Information
Principal: Mr. Joe King, President
Business Category

Real Estate

Alternate Business Names
Coldwell Banker Residential Real Estate
Industry Tips
Real Estate Sales Companies & Agents

Additional Locations

  • 10 Town Center Boulevard

    Crestview Hills, KY 41017

  • 1150 Vine St  Metro Link Office

    Cincinnati, OH 45202

  • 2721 Erie Ave

    Cincinnati, OH 45208

  • 5947 Deerfield Blvd  Ste 104

    Mason, OH 45040

  • 5976 Meijer Dr

    Milford, OH 45150 (513) 831-8001

  • 6700 Ruwes Oak Drive

    Cincinnati, OH 45248 (513) 922-9400

  • 7946 Beechmont Ave

    Cincinnati, OH 45255 (513) 474-5000

  • 9106 W Chester Towne Ctr

    West Chester, OH 45069

  • 9321 Montgomery Rd

    Cincinnati, OH 45242 (513) 891-8500

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (513) 686-7664(Phone)
  • (513) 686-7667(Phone)
  • (513) 842-9935 (Fax)
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Complaint Detail(s)

6/4/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed a contract to purchase a home in the ******** area. I paid $500 in earnest money. The seller accepted my offer and signed the contract as well. I was awarded a $5000 **** ******* **** *****. The listing agent from Coldwell Banker neglected to submit my offer to the bank who holds the mortgage, ***** ****o. They submitted a second offer that came in 5 days later. My agent contacted Coldwell Banker and tried to get them to make this right, but they have decided to continue with the sale of this property to the second buyer. I will lose the $5000 grant money because it is tied to this property.

Desired Settlement: I want Coldwell Banker to do what is right and honor the contract that I have. I want ***** ***** to review my offer, and I wish to purchase this home.

Business Response: I am still trying to gather all the facts in this situation and some of the appropriate person have been out of town. I am working on it right now and hope to have an answer this week.

5/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I recently purchased a condominium where Coldwell Banker West Shell was the listing agent ***** *****). This was a short sale which dragged on for 6 months and I was very patient. From the start I requested the 4 bar stools remain w/the sale of the property and this was written into the contract and agreed upon by both parties. The contract changed several times as you can understand over the 6 months. Never did I ever agree to not include the Bar stools w/the purchase. When I received the final purchase contract signed by all parties, seller, listing agent, buying agent and myself the bar stools were listed on the contract. After the closing I was informed by my agent that the listing agent **** ***** explained that the bar stools were taken by the seller and that she had discussed this with me and I was ok w/this at the close. This conversation never happened. Unethical at best. I was cordial w/seller and listing agent in trying to retrieve my property but have got nothing but grief and stop signs. I believe first and foremost this is very unethical, crooked at best and is stealing in my book. I would never do business w/this company if this is how there agents work. I have also spoken to ***** manager **** *****, who has only referred it to her legal department.I would like to resolve this matter by getting my bar stools or the equivelant, which I value at $1000.00.Thank you******* *********

Desired Settlement: I would like my personal property that I wrote into my legal contract or the equivalent which I estimate about $1000.00.Thank you******* *********

Business Response:

I have investigated this situation and there was additional negotiation after the Lender required removal of the bar stools from the contract.

The buyer submitted a new addendum but the seller never agreed to the addendum nor signed the addendum so there was no obligation for the Seller to leave them in the property, particularly after the lender would not approve the loan with them as part of the sale.

We are very sorry if there was a misunderstanding between the Buyer and Seller.

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I agree there was an addendum that I signed stating the bar stools would be given to me outside the sale, I signed addendum and returned to the real estate agents.  I was never informed that the seller never signed the addendum.   When I received the final purchase contract signed by all parties : buyer, buyers agent, seller, seller's agent, the bar stools were listed as personal property to be included in the sale.  This was the final purchase contract which I took as truthful.  The barstools legally belong to me.

 

 

Regards,

******* *********

 

 

Business Response:

While we are all sorry there was a misunderstanding  regarding these bar stools, it was up to the buyers agent to tell the buyer that the seller never signed the addendum and any dispute is between the buyer and seller and not Coldwell Banker West Shell.

Our only authority is to represent the seller. The buyer has his/her own agent/broker to represent their interests. Again we are sorry for the situation in which the buyer is unhappy.

Consumer Response:

That contract is null and void as it was done prior to the final contract.  This was when the addendum was requested for the bar stools.  The seller did not sign the addendum so the new contract after this was created w/the bar stools. 

There was no time in the 6 months of this purchase that I believed the bar stools were not included in the purchase of the condominium.

Please see the contract that the seller signed and initialed that has bar stools listed.  She signed and dated 2/22/13.

Thank you and I hope this clears this up.

*****

4/24/2012 Problems with Product/Service | Complaint Details Unavailable