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BBB Accredited Business since
Phone: (513) 701-6100 Fax: (513) 701-6106 View Additional Phone Numbers 350 Thomas More Pkwy Ste 130 Chapel Place, Crestview Hls, KY 41017
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This company offers pre, post, and outpatient physical therapy.
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A BBB Accredited Business since
BBB has determined that Oxford Physical Therapy Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Oxford Physical Therapy Centers include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board
77 South High Street, 16th Floor , Columbus OH 43215
Phone Number: (614) 466-3774
Fax Number: (614) 995-0816
Type of Entity
Business ManagementMs. Wesleigh Cummings, Business Development Manager Former Jenny Linville, Business Development Manager
1001 Main St
Hamilton, OH 45013 (513) 737-4567 Directions
11003 Montgomery Rd Suite A
Cincinnati, OH 45249 (513) 469-1444 Directions
THIS LOCATION IS NOT BBB ACCREDITED
1130 Fashion Ridge Rd
Dry Ridge, KY 41035 (859) 823-2090 Directions
1814 Declaration Drive
Independence, KY 41051 (859) 356-4600 Directions
2845 Chancellor Dr
Crestview Hls, KY 41017 Directions
345 S College Ave
Oxford, OH 45056 (513) 523-9391 Directions
350 Thomas More Pkwy Ste 130 Chapel Place
Crestview Hls, KY 41017 (859) 578-7000 Directions
4408 Red Bank Rd
Cincinnati, OH 45227 (513) 631-1988 Directions
47 Cavalier Blvd Ste 100
Florence, KY 41042 (859) 282-1990 Directions
530 Quality Blvd Ste B
Fairfield, OH 45014 (513) 874-1999 Directions
600 Meijer Dr Ste 104
Florence, KY 41042 (859) 538-1165 Directions
7567 Central Parke Boulevard Suite B
Mason, OH 45040 (513) 229-7560 (513) 701-6100 Directions
9395 Kenwood Rd Ste 107
Blue Ash, OH 45242 (513) 745-9877 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (859) 578-7000(Phone)
- (859) 578-7001 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I have been trying to pay on my bill for many months without success. When I call, they put me on hold,(during 8:00am and 4:oopm) never to answer. These are the hours I work, outside of that, I have tried to call on a 24/7 pay line that does not exist. I was so angry because I am trying to pay this bill that went to my bank and I ask is another way to pay a bill when I don’t use checks, only a bank card. They suggested a money order, so I sent a money order only to find that it was sent back to my bank. What can I do? ***** ******* ***********
Desired Settlement: I want to pay my Bill
Business Response: Upon review of this patient's account, our records show that his account had already been paid in full. The money order was received and deposited at the beginning of May and the account closed. Our Office Manager called and spoke with the patient to clear any confusion and to assure him that his account has already been paid and is in good standing. Oxford Physical Therapy accepts all forms of payment including check, credit/debit card, cash and money order. Payments can be made by returning the payment stub on our patient statements with their check or credit card information, payment via phone by calling our billing department or any treatment center, as well as credit card payments through our website.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved