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Description

This company offers pre, post, and outpatient physical therapy.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oxford Physical Therapy Centers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Oxford Physical Therapy Centers include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Oxford Physical Therapy Centers
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: December 18, 2003 Business started: 01/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board
77 South High Street, 16th Floor , Columbus OH 43215
http://otptat.ohio.gov/
Phone Number: (614) 466-3774
Fax Number: (614) 995-0816
board@otptat.ohio.gov

Type of Entity

Corporation

Business Management
Ms. Wesleigh Cummings, Business Development Manager Former Jenny Linville, Business Development Manager
Contact Information
Principal: Ms. Wesleigh Cummings, Business Development Manager Former
Principal: Jenny Linville, Business Development Manager
Business Category

Physical Therapists


Additional Locations

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  • THIS LOCATION IS NOT BBB ACCREDITED

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  • 7567 Central Parke Boulevard Suite B

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (859) 578-7000(Phone)
  • (859) 578-7001 (Fax)
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Complaint Detail(s)

6/6/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been trying to pay on my bill for many months without success. When I call, they put me on hold,(during 8:00am and 4:oopm) never to answer. These are the hours I work, outside of that, I have tried to call on a 24/7 pay line that does not exist. I was so angry because I am trying to pay this bill that went to my bank and I ask is another way to pay a bill when I don’t use checks, only a bank card. They suggested a money order, so I sent a money order only to find that it was sent back to my bank. What can I do? ***** ******* ***********

Desired Settlement: I want to pay my Bill

Business Response: Upon review of this patient's account, our records show that his account had already been paid in full. The money order was received and deposited at the beginning of May and the account closed.  Our Office Manager called and spoke with the patient to clear any confusion and to assure him that his account has already been paid and is in good standing.  Oxford Physical Therapy accepts all forms of payment including check, credit/debit card, cash and money order.  Payments can be made by returning the payment stub on our patient statements with their check or credit card information, payment via phone by calling our billing department or any treatment center, as well as credit card payments through our website.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved