BBB Accredited Business sinceAdditional Locations
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This business offers physical therapy services.
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A BBB Accredited Business since
BBB has determined that NovaCare Rehabilitation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NovaCare Rehabilitation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board
77 South High Street, 16th Floor , Columbus OH 43215
Phone Number: (614) 466-3774
Fax Number: (614) 995-0816
Type of Entity
Business ManagementMr. Michael G. Shannon, Vice President
Alternate Business NamesNovaCare Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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BBB Complaint Process
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Additional Phone Numbers
- (859) 341-6654(Phone)
- (513) 791-3480(Phone)
- (513) 459-8599(Phone)
- (513) 661-3114(Phone)
- (513) 943-4400(Phone)
- (513) 943-5322(Phone)
- (513) 621-7777(Phone)
- (859) 283-0707(Phone)
- (859) 572-0710(Phone)
- (513) 936-4574(Phone)
- (513) 232-1847(Phone)
- (513) 891-9940(Phone)
- (513) 671-6362(Phone)
- (513) 779-5410(Phone)
- (513) 556-3178(Phone)
- (513) 745-0640(Phone)
- (513) 671-6368 (Fax)
- (513) 621-8351 (Fax)
- (513) 232-2491 (Fax)
- (513) 943-0725 (Fax)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: My biggest reason for this complaint is Novacare's business practices. I decided to end treatment with them (my choice because nothing they ever had me do I couldn't do at home), this however did not stop them from calling me more than once to "remind" me that I hadn't seen them in a little while and that it's important to keep with my treatment. I chose to ignore the calls but the next thing I know they show up at my next doctor's visit to yet again "remind" me to make an appointment. This doctor's office has some sort weird relationship with the Novacare which is in the same building. Novacare employee's come and go through this "Sports Medicine's" office. This is highly unethical on both parts and I now do not trust either place.
Desired Settlement: I feel that the relationship between ** ****** ************ * ****** ******** (Florence KY) and Novacare, along with ******* ************ (Florence KY) is inappropriate. These are different a different entities and should be treated as such. The coming and goings of employees from a Rehabilitation office to a medical office or Medical Supplies company to a medical office seems to me some sort of collusion. This should stop! That's all I want. For someone to look into the business practices of these companies.
Better Business Bureau:
I am following up on the complaint l received
Better Business Bureau:
I am following up on the second request from Mr. *****. I apologize for any misunderstanding on the last call Mr. ***** had with NovaCare Rehabilitation on 10/28/14. The person who took the call from Mr. ***** thought he was just cancelling his scheduled appointment. Again, we apologize for this misinterpretation.
Advanced protocols of Physical Therapy are needed for many complex surgeries that are performed by Physicians. Mr. ***** has had a complex surgery that requires specific protocols of care. We often get educated by the Physicians we work with to assure we understand the medical procedures and contraindications. We apologize that the NovaCare personnel was not introduced to Mr. *****. In the future if we are requested to see Mr. ***** with the Dr., then we will make sure to be introduced and Mr. ***** given an option if he wants us to be present.
We take the privacy of each patient extremely serious and I can assure you that we were not privileged to any information beyond the Physical Therapy prescription. By law, Mr. ***** can go to any Physical Therapy provider.
We work closely with all Physicians to make sure we are providing the best possible care to each patient. Communication is vital for the success of any rehabilitation program. Please accept our sincere apology. Our intent was only to provide Mr. ***** an exceptional clinical outcome.
******* ** ******* Vice President
Customer Reviews Summary