BBB Accredited Business since
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This business offers termite and pest control services.
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A BBB Accredited Business since
BBB has determined that All Gone Termite & Pest Control, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Ohio Department of Agriculture
8995 East Main Street, Reynoldsburg OH 43068
Phone Number: (800) 282-1955
Type of Entity
Business ManagementMr. Tony C. White, CEO
Pest Control Services Termite Control
Industry TipsBBB News: Termite Troubles BBB News: Critter Tips Choosing a Bed Bug Exterminator Pest Control What are Bed Bugs?
9037 Sutton Place
West Chester, OH 45011 (513) 257-0978 (513) 939-9130 (513) 874-7500 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (513) 257-0978(Phone)
- (513) 939-9130(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/15/2016||Problems with Product/Service|
Read Complaint Details
Complaint: I hired All Gone because I heard noises in a cabinet that I thought could be some kind of animal. they came out and could not find where an animal might be getting in, but put a trap in the back yard. They came out several times to check the trap and found nothing and rang the bell to tell me each time. Later I received a bill from them and they claimed they caught a racoon, but never notified me and the empty trap was still in my back yard. Now they have sent me fake legal papers and continue to call and harrass me. I am a senior citizen and this is causing me a lot of distress.
Desired Settlement: I want them to stop calling me and to go away.
Business Response: In response to this Ms. **** **** complaint, All Gone Pest Control has a signed contract and she was fully aware of what was to be expected along with the cost of this service at the initial consultation. As of today, Ms. **** has not paid a penny to All Gone Pest Control so therefore we should be the one filing a complaint against her. In fact, All Gone Pest Control will be taking legal actions against her due to not fulfiling her obligations of the contract that she signed. Thanks