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Levine Painting & More, LLC

Phone: (513) 237-5075 275 W Kemper Road, Cincinnati, OH 45246

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Description

This business offers interior/exterior painting, carpentry, ceramic tiling, drywall hanging/finishing and repairs as well as bathroom/kitchen remodels and hanging of interior/exterior doors, installing of windows, light plumbing, and other handyman type duties.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Levine Painting & More, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Levine Painting & More, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: October 07, 2013 Business started: 10/01/2009 in OH Business incorporated: 09/05/2013 in OH
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Levine, Owner Mrs. Victoria Levine, Partner
Contact Information
Principal: Mr. John Levine, Owner
Principal: Mrs. Victoria Levine, Partner
Business Category

Painting Contractors Remodeling Services

Method(s) of Payment
Cash or Check
Service Area
Greater Cincinnati

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    275 W Kemper Road

    Cincinnati, OH 45246 (513) 237-5075

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BBB Complaint Process

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Complaint Detail(s)

2/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: THE 20TH OF JAN. JOHN AND HIS WIFE CAME TO MY HOUSE TO LOOK AT MY KITCHEN DRYWALL PROJECT. SAID IT COULD BE DONE IN ONE DAY (WHICH I KNOW IT CANT AND SHOULDN'T) BUT WE AGREE HE WOULD HANG AND FINISH THE DRYWALL. THEY STARTED ON THE 25TH OF JANUARY AND CAME BACK ON THE 1ST. MY AND HIS FINISH LOOK ARE TWO DIFFERENT THINGS. THERE ARE 5 STAGES OF FINISH AND HE NEVER DID ANY. NEVER SANDED THE WALLS, ONLY PUT ONE THIN COAT OF MUD ON THE WALLS. HE SAID HE PUTS A THIN COAT ON SO HE DON'T HAVE TO SAND A LOT. YOU CAN SEE HOLES AND TAPE, STILL SEE THE GREEN BOARD, THE WINDOW TRIM IS NOT FINISHED. THE WALLS ARE NOT READY FOR PRIMER PAINT BUT THEY THINK ITS DONE! ( I DO HAVE PICTURES). I KNOW YOU DON'T GET MONEY BACK SO I WILL FILE WITH THE COURT SYSTEM. THIS COMPANY SHOULD NOT BE USED OR RECOMMEND! I PAID THEM CASH $320.00 WHICH THEY HAD NO INVOICE BUT SENT ME A PHONE TEXT COPY.

Desired Settlement: SEND ME A CHECK FOR HALF SINCE ONLY HALF THE WORK IS DONE. IF YOU CAN'T GET IT THE COURT SYSTEM WILL HERE THE COMPLAINT. THANK YOU

Business Response:

In response to the complaint on the Drywall Finishing job.  I do agree that our views on the "finished look" are completely different.  After having received this complaint, John and I went onto the computer and even looked at 3 different "how to" finish drywall, both white and green board, as Mr. ******** had green board for his entire kitchen; to make sure that what we did was correct.  And as our 15+ years of experience had shown us, we did leave the GREEN board as Green just as the other Drywall Finishers had done in the "how to" videos.  Mr. ******** thought or expected that the green board would be Scim Coated, which is different than Finished. 
 
The area of the kitchen where the hanging and finishing of the drywall was completed was NOT being painted, as Mr. ******** pointed out that cabinets are being placed there from top to bottom and having a backsplash in between.  However, there is a section of wall in the kitchen that he did ask for John to Scim Coat that had previously had wall paper on it, which was 95% removed, and we removed the rest, and John did Scim Coat that section.  NO we did not sand that section as we were under the impression from Mr. ******** that he wanted to have it scim coated so that when they were ready to move ahead and have it painted, they could at that point, lightly sand and paint it themselves.  Therefore, the scim coating and repair of 2 holes in the ceiling, where track  lights used to be, were NOT charged for, but done as a courtesy. As well as the additional trim around the window was something in addition to the hanging of the drywall.   The charges were for 8 sheets of drywall to be hung and finished. 
 
If after all was said and done and Mr. ******** was not happy with the job, and would have called us that day or even today and asked us to return and put on another coat of mudd to cover any holes or tape that may be showing, then we definitely would be more than happy to come make sure he was 100% satisfied.  However, since he has decided to not even give us this opportunity to correct what he feels is wrong, we will honor our good reputation and our business name and refund him half of his money, AFTER the pictures are shown where the holes were left in the drywall and where the drywall was left unfinished. 
 
Thank You,
John & Victoria Levine
Levine Painting & More, LLC

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

***** ********



HANGING GREEN BOARD IN A KITCHEN PROJECT INCLUDES ALL BOARDS AND INCLUDE WINDOWS AND DOORS IF ANY. AGAIN THERE IS FIVE STAGES TO FINISH DRYWALL AND EVERYONE KNOW IT HAS TO DRY BEFORE MORE MUD GOES ON. WHEN I ASKED ABOUT THE WINDOW, SKYLIGHT (4") HOLE NOTHING WAS SAID ABOUT EXTRA CHARGE. THIS WAS TOLD BEFORE ANY QUOTE WAS MADE. I ALSO SAID ABOUT SKIM COATING SO THE WALLS COULD BE PRIMED AND AGAIN JOHN SAID O YA WE DO IT ALL!  JOHN ALSO SAID HE MUDS LIGHTLY CAUSE HE LIKES TO SAND THIN COAT AND NOT HAVE A THICK COAT LIKE OTHER DRYWALLER DO. WHEN TOLD THREE TIMES THAT THIS IS NOT COMPLETE BOTH JOHN AND VICTORIA SAID SURE IT IS. THEY KNOW WHEN THEY LEFT IT WAS NOT DONE CORRECTLY. I DON'T ASKED CONTRACTORS TO COME BACK WHEN THEY SAID IT WAS DONE! I WILL GET MORE PICTURES OF TAPE, HOLES, BUBBLE AREAS BEFORE I REDO THE SO CALL EXPERIENCE WORK.  I ALSO HAVE CONTRACTED MY ATTORNEY FOR ALL MONEY BACK. THANK YOU ***** *

Business Response:

Good Afternoon Helene and Mr. ********,
 
All money is NOT an option.  The cost was $20 per board to HANG the drywall and $20 per board to FINISH the drywall.  Obviously, we both agree the drywall was properly HUNG.  That is NOT the dispute.  So the refund on the HANGING is not in question.  We have already agreed to refund the $160 for the finish.    We are not in the habit of doing work for FREE.  The first request that Mr. ******** emailed for requested settlement was for 1/2 the payment to be refunded, and we have already stated we were willing to do this for him.  As a business owner himself, I am sure he too is not in the business of doing work for FREE either.   
 
We appreciate his willingness to allow us until next week to mail him his $160 check, which will be 1/2 of the payment. 
 
Thank You,
 
John & Victoria Levine
Levine Painting & More, LLC
 
 

Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

***** ********



send a check by february 14th for $160.00. and it will be a done deal. thank you BBB ***** K

BBB's Final Determination: Consumer accepted resolution offered by the business.