BBB Accredited Business since
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This business offers remodeling work including painting and carpentry, cabinet refinishing, siding, drywall, pressure washing & other home maintenance services.
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A BBB Accredited Business since
BBB has determined that Bill's Painting & Carpentry meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bill's Painting & Carpentry include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bill Charles, Owner
Painting Contractors Roofing Contractors Siding Contractors Construction & Remodeling Services Cabinet Refinishers Handyman Services Pressure Washing Basement - Remodeling Gutter Cleaning Deck Cleaning and Waterproofing Kitchen & Bath - Design & Remodeling Carpenters Drywall Contractors
Service Area100 miles
256 Worth Street
Cincinnati, OH 45226 (513) 253-6579 (513) 871-7796 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (513) 253-6579(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Bill told me he would use Sherwin Williams Duration paint but he used A100, a Sherwin Williams paint 3 levels below the Duration, for the main color. When I called him about it, he told me he was unable to get the color I wanted in the Duration line. I went to a neighborhood Sherwin Williams store and was told they would be able to get 45 gallons in the requested color within a few hours. He didn't use the Duration brand for the door or window trim either. The price difference between grades is $25 per gallon. I feel he was deceitful because his first response when I questioned him was that the proposal didn't say which grade of paint he would use, which is true, but I expected him to be honest. It is a shame because the house looks great and I'm really pleased with his ability to get the job done quickly, but I would not recommend him in the future because of his dishonesty.
Desired Settlement: I would like him to rectify the situation by refunding the difference between the different grades of paints. If that isn't going to happen, I would at least like his potential customers to know that if you expect him to do something, make sure it is stated on his proposal.
5/14/13 Customer contacted BBB and stated that they have been working with the business and the complaint has been resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/9/2011||Problems with Product/Service|