Customer ReviewsforTwo Men and A Truck
14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Christina B
5 stars03/01/2024
Sean, Julien, Todd and Jay were absolutely fantastic! They were friendly, efficient and dedicated. They worked together to get the job done and helped us transition smoothly to our new home. Their positive energy made the moving process easier. Their customer service was top-notch from the minute they arrived. We would highly recommend using Two Men and Truck!Review from richard m
5 stars01/30/2024
I used TWO MEN AND A TRUCK to move to CT and the crew I was given was very flexible, impeccable customer service, and very motivated to get my needs taken care of while also working at a good pace and handling all of my belongings with care. My truck was completely full and I have a lot of glass, artwork, and collectables and not a SINGLE piece was damaged in the process, I was extremely happy with the fact. I would recommend this company, and TRESEAN ******** and ALADEN M**** specifically for a driver/mover. They worked extremely well together and set my mind at ease. Moving is extremely stressful and they took it ALL off my shoulders and I'm extremely grateful for that. An experience like this was truly priceless and if I ever need moving services again, ill never think of any else but my two men and a truck!Review from Norman D
5 stars01/23/2024
I rented a storage container from the Hamilton Ohio location to store furniture in my driveway while I had water/mold damage fixed in my home. The rental price was very reasonable and they included moving blankets to protect my furniture. The whole process was easy and the staff was very professional. Hopefully, I won't have to deal with water and mold damage again but I would definitely call them again for storage or moving in the future.Review from Casey H
5 stars01/23/2024
I hired Two Men and A Truck to move some new restaurant equipment from a former restaurant building into their storage warehouse. From the first call to the office to the completion of the move, it was a very positive experience. I was able to do the estimate over the phone in about 15-20 minutes and it was very reasonable. On the day of the move the movers gave me a call ahead of time. They met me there on time and got right to work. They were very careful when moving everything and still ended up completing the move in less time than estimated. I would happily recommend them to others!Review from Jason A
5 stars01/23/2024
The movers took care of junk removal service for my mom. *** and the mover were respectful and careful inside the home. Call Two men and a truck and they will move you forward and they really are the movers who care!Review from Ike I
1 star12/20/2022
On 11/3/2022, this company helped us move to our new location and they have accidently broke our TV stand. I have tried to contact them many times and requested reuimburstment. Bit they haven't pay us back. Everytime I contact them I hear different stories.Two Men and A Truck Response
12/27/2022
*****,We can not seem to find you in our system, we would love the opportunity to help resolve any concerns you may have. Please feel free to give us a call at ************ or email us at ******************** Please ask for the local General Manager, ******.Review from Meka T
1 star09/25/2022
My family recently used this company to move. The business practices to include: customer service, movers and owner were very unprofessional. Firstly, they failed to communicate. Mover/drivers were late. Customer service stated they would arrive 0830-1000. They came at 1100. Only called once at 0900. The other times we called no answer. Secondly, we had to pack our own items and help them move our furniture. We were told by customer service we would have packers-none came. It was literally, two men in a truck. Thirdly, the boss, customer service and movers/ drivers aren’t in sync. They each tell you different information. Fourthly, the movers left without telling us and arguing with each other which required me the consumer to tell them to stop and move our furniture to the truck. These men were lazy, too talkative and hypocrites ( they talked about their own company negatively). I wouldn’t recommend this company to anyone. Very disappointing service experience.Review from Bob M.
1 star08/01/2022
I have been calling since June 3 for refund on blankets rental and return and lost item. I never get any resolution. Say they will call back and never do.Review from Paula S.
1 star07/11/2022
They were supposed to call when on their way. No, they went to destination then called. Were at wrong location then waited 20 minutes to call me. They started my time way back I guess when they called me. Then they went 15 minutes out of route to travel what should have been 2-3 miles. So Im total they burned 35 minutes off my two hour $430 one single efficiency and storage. Leaving most my furniture and boxes at my old apartment due to running out of time. Plus there were 3 young men working the move. Unacceptable. All of it!Two Men and A Truck Response
07/12/2022
Hi *****, this is **** with Two Men and a Truck in *********. We reviewed your comments from your recent review and brought it to the attention of those crew members and local management. After reviewing your sales order and move execution details, we have declared our team had collected payment for the 2-hour minimum and all moving services have been completed. All of our moving trucks are GPS monitored to ensure location and timeframes are charged accordingly. After reviewing our GPS location for your move date, we have come to the conclusion our truck did arrive at the wrong address resulting in 35 minutes of lost time. However, our team had realized their mistake and deducted your **** by 1 hour due to their address error.I really do hope you understand this situation, please give us a call back at ************ if you have any additional questions or concerns.Review from Nora S
1 star03/22/2022
This is the worst experience I've ever had in my life. First of all, both my husband and I are handicapped, cannot lift or carry anything heavy (over 5 lbs.) We moved 150 miles and had them come out and pack. Well, they came and packed at the same time they were moving for some reason. They didn't mark any of the boxes as to what they contained, what room they came from or otherwise. They were supposed to be there at 8:30 in the morning and didn't show up til after 10:00. We thought we could trust them, as we had to go to the bank, so we left after giving them lunch of pizza and soda for six people and a $20. tip for each. we came back after, finding them gone, and the house still full of stuff, and pizza thrown all over my kitchen, like they had a pizza fight. Then down in the garage, we found half empty bottes of beer taken from our refrigerator which they had no right to touch. They ended up coming back the next day saying they ran out of room on the trucks (two large trucks). They broke a piece of trim and hid it. Anyway, they finished with two half full trucks and one full. They are a predatory company. We complained and nothing was done. They stored our items for $900. a month til we could bring the items to our new home. When they brought things they threw them i n the garage till it was full, then left the rest in the driveway (3/4 of my driveway.) And charged an additional $2800. for the second move after paying about $10,000 for the first. Plus storage fees for 7 months. They also wouldn't accept an insurance claim for items they broke. DON'T USE THEM!!!
Customer Review Rating
Average of 14 Customer Reviews
Contact Information
1091 Reading Rd
Mason, OH 45040-1345
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 1:00 PM |
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