BBB Accredited Business since

Star Moving & Storage Co, Inc

Phone: (513) 942-7400 Fax: (513) 870-8044 View Additional Phone Numbers 2701 Bobmeyer Rd, Fairfield, OH 45014


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Description

This business offers moving & storage services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Star Moving & Storage Co, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Star Moving & Storage Co, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Star Moving & Storage Co, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1944 Business started: 01/01/1924 in OH Business incorporated 06/01/1956 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Mr. Mark Maltbie, President
Contact Information
Principal: Mr. Mark Maltbie, President
Business Category

Movers Storage Units - Household & Commercial

Industry Tips
BBB News: Moving Tips Choosing a Storage Facility Moving & Storage, Local Moving, Interstate

Additional Locations

  • 2701 Bobmeyer Rd

    Fairfield, OH 45014 (513) 870-8043 (800) 798-6544 (513) 942-7400

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/30/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We placed an order for a patio set from ****** on April 23. ****** was using Star Moving company as the local distribution center to ship our product to us. ****** estimated the delivery of this product to be 8-12 days, putting the delivery scheduled to arrive at our home between May 1 and May 5. On May 2, my husband, ****, called Star Moving Company because we had received a delivery notification email that the delivery was scheduled for Friday, May 2, and that someone would contact us to confirm the details. When no one ever called, **** called to follow up. The person he spoke with told him that they hadn't received all of the pieces of the order and that it would be delivered the following week, by Friday, May 9 at the latest. Today, on Friday, May 9, **** called again because we've still received no communication on the status of our order. He spoke with someone named ***** who was very uncooperative and told him that they just received the order from ****** today and that we were scheduled for delivery on Wednesday, May 14. **** then called ******, who informed him that their records indicated that Star had received the shipment on May 5. **** called back to Star and spoke to ***** again, and asked if she could make arrangements to see that the delivery was received tomorrow, Saturday, May 10, because of all the trouble we have experienced. ***** refused to make any accommodations to help correct the situation and we were told the delivery would remain scheduled for Wednesday, May 14. This delivery date is more than 3 weeks after the original order was placed.

Desired Settlement: We know that by the time anything is done with this, we will have received our order from Star, but we wanted to make our complaints heard because we do not feel like the company took them seriously. I am in a small business setting professionally and we pride ourselves on customer service, and when a customer has a problem, we bend over backward to fix the problem and leave the customer happy. We don't feel like anything was done to help correct the problem or better our experience, and I was very surprised to see the company currently has an A+ rating and no complaints. I think this information needs to be shared.

Business Response:

We are at the end of the chain and have no control over the shipping of the order. We cannot deliver until the full order is received. The full order was received on 5/9/14 and our agreement is to deliver in their area on Wednesday and Friday as part of a route with other orders in the same area.

We have no control over the automated emails sent out by ****** although this was supposed to cut our costs since we would not need to speak with the customer.

Our responses were based on what we were told.

It is unfortunate that their items did not arrive on time but this is new business we just took on and so far it is costing us a fortune in money and ill will, not to mention the stress on our people. Hopefully this is just fallout from the change over from the company that quit and shipments will begin arriving on time and complete so we can start satisfying customers.

Mark Maltbie

President Star Moving & Storage