BBB Accredited Business since
Phone: (513) 755-0700 Fax: (812) 421-7759 9917 Charter Park Drive, West Chester, OH 45069
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This business offers moving & storage.
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A BBB Accredited Business since
BBB has determined that Shetler Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shetler Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMr. Rob Shetler Jr., Vice President Mr. Thomas J. Shetler, President & C.E.O.
Alternate Business NamesShetler Moving & Storage of Ohio, Inc.
This business is headquartered in Evansville, Indiana. A Business Review on the headquarters is available.
Industry TipsBBB News: Moving Tips Moving & Storage, Local Moving, Interstate
9917 Charter Park Drive
West Chester, OH 45069 (513) 755-0700 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Shetler Moving and Storage arrived at my residence, **** ***** **** **, on 11/30/2013 to pack to move to to my apartment in ******, ***** ******** the following week on 12/4/2013. As I was a startimng a new job, I was able to be there to for some of the packing having to leave to be at work on 12/1/2013. I only did a quick walk through noting that the furniture had all been removed. When It was moved into my apartment it was still packed in boxes. I was assured by the Shetler moving company employee. that everything was delivered. When I returned to the ** residence on 12/24/2013, I found extensive damage to drywall and woodwork. I immediately texted *** ******, their Account Executive, leaving a message and pictures of the damage to the residence (sent Tues. 12/24 at 8:23 AM). I never received an answer from *** ******. When I reported it to the company, I was informed by Mr. Shetler that I was there and they are not responsible. I believe the damage to the drywall and the woodwork in the office was from their attempt to remove the desk without removing the top. After putting holes in the drywall and damaging the wood trim they realized that it had to be removed. When they reassembled it, they never tightened all the screws. When I attempted to move it the top came off. They did send someone to repair the desk. Mr Shetler accused me of damaging it by "attempting to move it myself." After that and repeated calls about the damage to the house, he advised me to not call anymore. I trusted a what I thought was reputible , professional company to
Desired Settlement: Wood work, drywall repair replacement of lost chair and entertainment center that is missing shelves.
Please review our response below to *** ****** complaint. There is very little of his complaint that is true.
I have spoken to *** **** on two occassions; when he booked his shipment and when he called to claim the property damage.
Our driver arrived @ *** ****** home in *******, ** on 11/30 to pack and load his household goods to be shipped to ******, **. *** **** was present for the packing and loading of the shipment. He left for a short period to run some errands. Only certain items in the home were to be shipped to **. Someone else, we believe it was his daughter, was moving into the home. Another person was moving items out of the home at the same time as our crew. *** **** did a walk through to make sure we removed all of the items he wanted moved to ***** ********. He signed the paperwork and the crew left his home. At least *** **** is now acknowledging that he was at the residence during the loading of his shipment. During the phone call when he accused us of damaging his walls, he claimed he was not at the origin address when our crew was finished. Only when I pointed out that he signed the paperwork did he change his story.
Our driver was scheduled to deliver in ***** ******** on 12/3/13.
*** **** did not start his new job on 12/1/13 as he stated in his complaint. He did not leave for ***** ******** until 12/2/13. Meaning, he was in his home in ******* for an additonal day. The reason we know he did not leave for ***** ******** on 11/30 or 12/1 is because he called the sales representative @ 10:00 PM on 12/2 saying he had been in an accident that afternoon outside of ********** ** and would not be able to be present for the delivery on 12/3 until late afternoon. Our driver was already in ***** ********. *** **** called around 10:00 AM on 12/3 and said he was not going to be able to take delivery of his household goods until the morning of 12/4. He stated that he had to take a bus from ********* to ***** ********. The morning of 12/4/13, *** **** could not be reached. When we finally reached him, he contacted the manager of the apartment complex to unlock his residence. The manager unlocked the apartment and our driver started to unload. *** **** finally arrived shortly after the unloading began. The driver **** ******** asked him about his accident, to which *** **** replied "what accident"? So, we really do not know if he was in an accident or if he made it all up because he was not going to be in ***** ******** to accept delivery on 12/3.
*** **** only stayed at his new apartment for a short period of time during the delivery. He stated that he did not want to be there, signed the paperwork & left. Our driver was left to unload the rest of his shipment without any direction from him. The crew assembled the desk at destination. The screws for the desk top are very small. *** **** pulled the top of the desk off when, in his words, he "attempted to move it". Again, at least now he is acknowledging that he attempted to move it himself. I find it interesting that he stated "Mr. Shetler accused me of damaging it by attempting to move it myself" - After he stated that he attempted to move it himself???? He initially stated to us that we did not reassemble the desk at all. We set up a 3rd party to re-assemble the desk... again.
*** **** claim "after repeated calls about the damage to the house he advised me to not call anymore". I have spoken to *** **** (1) time since the delivery of his household goods. This is the same conversation that he stated I "accused" him of attempting to move his desk and damaged it - which he acknowledges he did. It is the same conversation that when I asked him about why he told the driver "what accident" he did not have an answer. It is the same conversation that he acknowledged he was at the residence when our driver completed the loading and signed the paperwork, which he initially denied. It is the same conversation that he acknowledged that he did a walk through of the residence - then, a month later he has "extensive damage". During this conversation is when I told him not to contact our office again. There have not been repeated calls between he and I. I have not spoken to him again.
*** **** called last week acting like a "new" customer wanting an estimate for a move. He then started asking about replacement coverage and property damage coverage. Not sure what his goal was with the call.
*** **** has not mentioned a missing chair or shelves until this complaint, over two months after his delivery. He filed a formal loss & damage claim on 1/16/2014, which did not list the the chair or the shelves.
We are not sure what to believe with *** ****. His story continues to change. What we do know is that we did not damage his residence in *******. We consider this a closed matter.
Should you have any questions, please let us know.
Shetler Moving & Storage of Ohio, Inc.
Agent for Atlas Van Lines
Problems with Product/Service
Read Complaint Details
Complaint: One whole closet of items left behind, after I was told everything was moved. This was a master closet so there were a lot of items!I was told basically I was at fault for taking their word that everything was moved.Spoke to *** he said sorry -but would not refund any money even after I told him a friend with a pick up truck would now have to drive over 100 miles to deliver these left behind items.Passing the buck is NOT how to keep customer!
Desired Settlement: I am asking for 1 hour of labor refunded.
I am responding to your letter dated 7/5/13 concerning the complaint filed by ****** ******, ID # *******. Ms. ****** claims that we left items behind. There was actually quite a bit left behind in the home. Ms. ****** was not prepared or ready for her move when our truck arrived. Ms. ****** was supposed to have everything packed and ready to go when our crew arrived. It was not. Our crew loaded what they were able to out of the home. Ms. ****** was asked to do a final walk through of the home prior to our crew leaving. She did not. We ask every customer to do a final walk through of the home prior to our truck & crew leaving. She did not. Had Ms. ****** been ready for her move, then we would have taken everything in her home. We cannot take loose items, breakables & other small items if they are not boxed. Ms. ****** made other arrangements to move the items she failed to prepare for the move. We are “not passing the buck” as she claims. She was not ready, had already made arrangements to move the other items that we could not take & told our crew it was Ok to leave. Again, Ms. ****** should have done a walk through of the home when requested in order to check rooms, closets, etc. Our crew moved what they were told to move & what they could move. We did not over-charge Ms. ****** for her move. There will be no refund.
*** ******** **
Shetler Moving & Storage, Inc
Atlas Van Lines
9917 Charter Park Dr
West Chester, OH 45069