BBB Accredited Business sinceAdditional Locations
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This business offers commercial moving and interstate freight services.
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A BBB Accredited Business since
BBB has determined that Ray Hamilton Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ray Hamilton Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
Phone Number: 800-686-7826
Fax Number: (614) 752-8351
U.S. Department of Transportation
400 7th Street, SW, Washington DC 20590
Phone Number: 1-888-368-7238 or 1-800-832-5660
Fax Number: 617-494-2783
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. JD Wallis, Owner
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
|S||:||8:00 AM - 5:00 PM|
Method(s) of Paymentcash, checks and all credit cards
Service AreaTristate, Dayton, Louisville, Indiana, and Columbus
Alternate Business NamesWNB Group, LLC
The business states on its website and in other advertising that it is has been operating in Greater Cincinnati since 1892. The 1892 date reflects the business start date when it was originally founded by Ray Hamilton, Sr. According to BBB files, JD Wallis purchased the assets of this business from Don Hinkley on 12/31/2010.
Industry TipsBBB News: Moving Tips Moving & Storage, Local Moving, Interstate
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Additional Phone Numbers
- (513) 504-6750(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|12/2/2013||Problems with Product/Service | Complaint Details Unavailable|
|7/30/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On July 24th, 2012 Ray Hamilton company was hired to move my furniture and belongings from my home and into their storage facility and then finally from their storage facility to our newly built home. The contract signed and dated 7/1/2012 called for a fixed fee bid and included the statement that "RH to shrink wrap all OS sofas, light furniture, & Christmas Tree". During the sales process as well as the contract does not exclude any furniture or type of furniture from damage, breakage or coverage by their insurance as they later claimed on 11/30/2012. During the move out of the residence there was a point in time where the 2 pieces of the entertainment center, approximately 5 feet long were placed on a rolling dolly and with one person loaded on the back of the truck lift. The same person raised the lift truck and the items rolled off the truck. These items were not even loaded on the truck; they were simply hauled to the curbside for the trash. Also during the move many of the items were hauled from the home unprotected. Pictures were provided of a headboard laying on its side on concrete, all of our bed frames piled on a cart, un protected, with garage metal shelving on the same cart. And the leaves of our kitchen table stuffed in a box, also unwrapped or protected.Pictures were sent to the Sales rep and management team on the day after the move from the residence via email.I was led to believe that it would be taken care of and that they would deal with issues when we moved in.Return from storage:All of our property returned looked like it had been abused. The property treated extremely rough, as if someone through it onto the back of a truck with complete disregard for the owners. The lack of care taken with our belongings was simply wrong. A few items the driver stated did not even come back from the warehouse that they were in pieces.After continual request for updates from the company, and just less than 4 weeks from the move back in, I finally received an email with an offer to settle. On 12/15 they have offered a sum of only $500.00 to coverage the damage of the washer and entertainment center, they also offered someone to provide minor touch ups to my furniture by the same individual they would sent to pick up the damaged washer, not even a professional. The replacement cost of the washer, for the same type, size and features is $598, plus tax, plus delivery. The replacement of the entertainment center was 619, plus tax and delivery. Those items alone are both over individually over $500. I responded, also on 12/15, that that was not a fair valuation of all the damage that they did to my property.
Desired Settlement: I estimate the remediation of 100% of the damage to be $ 5,129.78. A detailed list and pictures can be provided.I do not think it is anyones expectations that when you pay professional movers you have to then incur thousands of dollars of breakage replacement expenses. I would like to be compensated for the damage Ray Hamilton caused.
I have included the attachement of our Bill of Lading which clearing states our cargo protection for Ray Hamilton Company. We at Ray Hamilton Company have made several attempts to resolve ** ********* complaint prior and since receiving the complaint from the BBB. Mr Bibler clearly states the replacement costs do not exceed our deductable of $5000.00 even though he is requesting such a settlement in his complaint.
We find ** ******* request to be excessive and without regard to the contract of our BOL which is binding.
Ray Hamilton Company 2105 E Kemper Rd Cincinnati OH 45241 ###-###-####
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID *******, and have determined that this does not resolve my complaint.
I disagree with the rebuttal of Ray Hamilton has sent. It is not as simple as they think. It is my understanding based on documents listed below, that under the law I have rights that they did not comply with:
Issue 2: Breach of
Breech of contract - The Order for Service clearly states that
both the home and furniture were to be protected. They were not as the
pictures show. On the move out of the first home the floors were damaged
in multiple locations. Most of the furniture was not protected and
was stacked in a manner that you would treat raw lumber. Also the
contract also states no exclusion of any "type" of furniture not
covered under the insurance carrier as the company has claimed. If the
furniture and property were properly protected and moved in a respectful way
these issues would not have occurred.
Inventory - An inventory was not taken, There were multiple items that were not returned to us from their facility. These items are in the pictures that I took before the move as well as they are listed on bill of Lading as noted by the driver.
Issue 3: Negligence:
Negligence - The majority of the damage was done out of their
employees negligence. They had one person moving 2- 6 foot pieces of pine
furniture on a dolly. This one person rolled the wheeled dolly onto the
lift gate of the truck. The one person let go of the furniture and began
to operate the tail gate of the truck. The dolly and two pieces of the
furniture rolled off the tailgate of the truck. The furniture was moved
by the employee to the curbside for the trash. In addition the washer was
damaged not with a scratch here or there but was a complete loss. The
entire side was crushed. The company was simply negligent in their
handling of our property. The boxes that they moved had foot prints on
them. Items labeled glass were placed on the bottom of skids and boxes
were completely crushed to the point you could not tell where one box started
or ended. Pictures attached.
The damages were
excessive. Common sense would say one or
two items. But this list of items
damaged and some severely destroyed is excessive. The lack of care and concern for the property
was just inexcusable. I do not think any
consumer of residential moving services would expect the extent of the damages
that occurred. In addition to
replacement cost of damages a percentage of the cost to move should also
be refunded per the documents listed above.