Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Planes Moving & Storage, Inc.

Additional Locations

Phone: (513) 759-6000 Fax: (513) 759-3699 View Additional Phone Numbers 9823 Cincinnati Dayton Rd, West Chester, OH 45069 http://www.planesmoving.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Planes Moving and Storage is an agent for United Van Lines. The business provides full service and do it yourself moving products and services for local, long distance or international moves.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Planes Moving & Storage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Planes Moving & Storage, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 8 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

8 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 8

Customer Reviews Summary Read customer reviews

1 Customer Review on Planes Moving & Storage, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 01, 1983 Business started: 01/01/1920 Business incorporated 03/28/1956 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Mr. James Baughman, Director of Customer Service
Contact Information
Principal: Mr. James Baughman, Director of Customer Service
Customer Contact: Mr. Jim Baughman, Director, Residential Services
Related Businesses
Planes Moving & Storage, Inc. Stacey Moving & Storage, Inc. Portable Storage Solutions, LLC
Business Category

Movers Moving Services - Labor & Materials Piano & Organ Moving Storage Units - Household & Commercial Warehousing Services Relocation Service

Method(s) of Payment
Checks, AmEx, Discover, MasterCard, Visa
Additional Information

Planes Moving & Storage operates a storage company named Go Mini's Portable Storage Solutions. Stacey Moving & Storage is a division of Planes. Separate reports on these companies are available upon request.

Industry Tips
BBB News: Moving Tips Choosing a Storage Facility Moving & Storage, Local Moving, Interstate

Customer Review Rating plus BBB Rating Summary

Planes Moving & Storage, Inc. has received 4.4 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in the Cincinnati Area, Southern Ohio, Northern Kentucky, Southeastern Indiana. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.