BBB Accredited Business since

Markesbery Moving & Storage

Phone: (859) 359-3999 Fax: (859) 371-8657 View Additional Phone Numbers 7370 Industrial Road, Florence, KY 41042 http://www.markesberyalliedmoving.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers moving & storage services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Markesbery Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Markesbery Moving & Storage include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Markesbery Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1989 Business started: 01/01/1916
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Division of Motor Carriers
200 Mero Street , Frankfort KY 40622
http://transportation.ky.gov/motor-carriers
Phone Number: (502) 564-1257

Type of Entity

Corporation

Business Management
Mr. Larry D. Warner, President
Contact Information
Principal: Mr. Larry D. Warner, President
Business Category

Movers Piano & Organ Moving Storage Units - Household & Commercial Relocation Service

Alternate Business Names
Allied Markesberry Moving & Storage Nelson Markesbery Moving & Storage
Industry Tips
BBB News: Moving Tips Choosing a Storage Facility Moving & Storage, Local Moving, Interstate

Additional Locations

  • 7370 Industrial Road

    Florence, KY 41042 (859) 371-8111 (800) 821-8306 (859) 359-3999 (877) 226-2986

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/4/2013 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I recently hired the company to move my family across the country. After our home was packed, we noticed that my son's **** touch was missing, even though we told the company not to pack it. I was told that it was probably packed by accident and to let them know if we still couldn't find it after unpacking. After unpacking our belongings it was still missing. I informed the company and they said they would ask the packers about it and get back to me. I did indicate that I was worried the item was stolen, which was met with a defensive response and the inferrence that maybe I was trying to get away with something. I was asked to submit the product specifications to them which I promptly did. I still haven't heard anything from the company.

Desired Settlement: I expect the **** to be replaced immediately.

Business Response: Thank you for bringing this matter to our attention. We have contacted the customer and resolved the dispute. If you have any questions please feel free to contact me.

Rhett Warner

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 

Regards,

**** ********