BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Accredited Business since


BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers moving & storage services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Markesbery Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Markesbery Moving & Storage include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Markesbery Moving & Storage
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 12, 1989 Business started: 01/01/1916
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Kentucky Division of Motor Carriers
200 Mero Street , Frankfort KY 40622
Phone Number: (502) 564-1257

Type of Entity


Business Management
Mr. Larry D. Warner, President
Contact Information
Principal: Mr. Larry D. Warner, President
Business Category

Movers Piano & Organ Moving Storage Units - Household & Commercial Relocation Service

Alternate Business Names
Allied Markesberry Moving & Storage Nelson Markesbery Moving & Storage
Industry Tips
Choosing a Storage Facility Moving & Storage, Local Moving, Interstate

Additional Locations

  • 7370 Industrial Road

    Florence, KY 41042 (859) 371-8111 (800) 821-8306 (859) 359-3999 (877) 226-2986


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers

  • (513) 651-4464(Phone)
  • (800) 821-8306(Phone)
  • (859) 371-8111(Phone)
  • (877) 226-2986(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

12/4/2013 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: I recently hired the company to move my family across the country. After our home was packed, we noticed that my son's **** touch was missing, even though we told the company not to pack it. I was told that it was probably packed by accident and to let them know if we still couldn't find it after unpacking. After unpacking our belongings it was still missing. I informed the company and they said they would ask the packers about it and get back to me. I did indicate that I was worried the item was stolen, which was met with a defensive response and the inferrence that maybe I was trying to get away with something. I was asked to submit the product specifications to them which I promptly did. I still haven't heard anything from the company.

Desired Settlement: I expect the **** to be replaced immediately.

Business Response: Thank you for bringing this matter to our attention. We have contacted the customer and resolved the dispute. If you have any questions please feel free to contact me.

Rhett Warner

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me. 


**** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/11/2011 Problems with Product/Service