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Description

This company offers residential moving & storage services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jeffers Moving & Storage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Jeffers Moving & Storage Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Jeffers Moving & Storage Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 28, 1987 Business started: 01/01/1977
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

PUCO -- Regulates Movers

http://www.PUCO.ohio.gov
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Mr. Joe Shelton, Owner
Contact Information
Principal: Mr. Joe Shelton, Owner
Business Category

Movers Storage Units - Household & Commercial Moving & Storage Company

Industry Tips
Choosing a Storage Facility Moving Moving & Storage, Local Moving, Interstate

Additional Locations

  • PO Box 4250

    Cincinnati, OH 45242

  • 890 Kieley Place

    Cincinnati, OH 45217 (513) 232-9131 (513) 631-1435 (513) 793-7264

  • PO Box 10

    Amelia, OH 45102

  • 1
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (513) 232-9131(Phone)
  • (513) 793-7264(Phone)
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Complaint Detail(s)

9/10/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Damage occurred during a move in December 2011. We have contacted Mr. Jeffers many times both by US Mail, email and telephone. He sent over two employees to inspect the damage. He told us he would contact his insurance agent to take care of the problem. As of today we have not heard from Mr. Jeffers and/or his agent so we have decided to contact the BBB because Mr. Jeffers has not responded to our claim. We have provided to Mr. Jeffers the documents he requested as to the value of damage claim. We had the following problems.1. Vintage pinball machine cabinet damaged.2. Door frame was damaged.

Desired Settlement: Payment for damages that occurred.

Business Response:

a third party prepared the machines to be moved. damage was found after third party unwrapped machine meaning damage was done before moving. turned over to my insurance. **** ********** @ *** ***ty ###-###-####. 8-20-12 received small claims complaint #12CV21892 . JOE SHELTON

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and have determined that this does not resolve my complaint.   

Prior to our contracting with Jeffers for the move, the owner was aware the machines would be prepared for the move by a third party.  This was our suggestion and he was fine with that approach.  To our knowledge before Jeffers took on the responsibility to move the machines, they were inspected for the condition and nothing was noted of prior damage.  His allegation is questioning our integrity as if we are trying to gain access to money for the machines.  He is not dealing with that type of individuals who are looking for a quick buck.   Our machines and door frame were damaged in the move.  It is only after the small claims court filing he has openly given BBB his insurance contact because he did not respond to the BBB about our complaint.   We have a letter from the third party that the machines were in excellent condition prior to the move.  This was passed on to Jeffers and we received no response.  This is what prompted us to contact the BBB and subsequently a small claims suit to try and get this resolved.  Jeffers Moving & Storage to this date have not contacted us.

 

Regards,

 

**** ******** 

 

 

Business Response:

The insurance company has settled with the customer . We believe this resolves the issue. Thank you.

 

Joe Shelton

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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