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Description

This company offers residential moving & storage services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Jeffers Moving & Storage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Jeffers Moving & Storage Company include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Jeffers Moving & Storage Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 28, 1987 Business started: 01/01/1977
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Mr. Joe Shelton, Owner
Contact Information
Principal: Mr. Joe Shelton, Owner
Business Category

Movers Storage Units - Household & Commercial Moving & Storage Company

Industry Tips
Choosing a Storage Facility Moving & Storage, Local Moving, Interstate

Additional Locations

  • PO Box 4250

    Cincinnati, OH 45242

  • 890 Kieley Place

    Cincinnati, OH 45217 (513) 232-9131 (513) 793-7264 (513) 631-1435

  • PO Box 10

    Amelia, OH 45102

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (513) 232-9131(Phone)
  • (513) 793-7264(Phone)
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Complaint Detail(s)

11/21/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I hired the Jeffers to move me. When I called to set up the move I spoke with the owner of the company. My move was to start a 8am on Wed. morning. The movers came at 8 15. ne of the movers asked if he could put a bottle of water in my freezer. I looked at him. He put it in the freezer any way. Then they started. Then they went to the truck and was there for about 15 mins. I told them we need to get this done. Then they started working. finally got everything on the truck after so many breaks The one mover told me he was blind. I told him he should not be doing this kind of work. So we get to the new place. I come and show then how to get moving. One of the movers is standing drinking more water. Talking about how hot he was. I told them we need to get this done. I dHe no not see them for a little while. I go looking for them One is standing looking out of the window. I told him I need to get this done please. He got very upset and was talking very loud. I went to the back to call the owner back. To tell him what was happening. He seem like he didn't care at all. So then the movers gave me my bill. It was $486 I told them no way. I am only paying for the time they were working. I called the owner. He and I went around and around. Then we came to 360. I paid it. Before the movers Left I saw a big hole in the back of one of my dresser. I showed it to the movers. Then I saw other thing that were damaged. The then the mover asked me to sign that everything was fine I told him no. I called the owner I was upset. He told me he would come out to see the damage. Three days went by. I called him he said he was on his way. I waited for three hours. He finally came. He did not take any pictures. He looked and told me some one would call me. I waited two weeks no call. I called him back he told me he was working on it and I would get some thing in the mail. Nothing ever came in the mail. I called back. He said he was done working on it and put it in the mail.. Nothing ever came. I called him today 9-9-14. He told me to have some one to come fix my thing and send him the bill. I told him no. I told him to send some one. Then he got up set and said he was done with it. I told him my things needs to be fixed. He told me to have it fixed and he would pay me back. I told him no. Then he got very upset and ended the call.

Desired Settlement: I want my things fixed the are not that old.

Business Response: Movers arrived within 10-15 minutes of arranged time, customer told movers she had a plane to catch (which she did not tell us about beforehand) and could they hurry up. Customer got in the way telling the movers how to do their job, which caused delays, and refused to pay the entire bill, citing damages. I inspected the items and offered to accept the amount she had paid, letting her keep the rest for damages.  The looking out the window issue the customer referred to was the mover looking for a shortcut into the apartment complex to save time unloading. Customer was charged $486.00 for 4.5 hours and she paid $360.00.

Joe Shelton
 

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  

Regards,

****** ******
 

I made the owner aware of this problem right away. He has never tried to fix the problem.

My daughter dresser has a very big hole in the back. My dresser is a lot of scratches on one side.

My dinning room table has very big nicks in it on one side. My dinning china in very big nicks in it.

The movers did not work the hole time they were there. Yes I had to ask them to keep working

they keep stopping for water breaks and the mover was day dreaming out of the window. One of the movers told me he was blind. I told him he

should  not have this job. I have tried to get this matter taken care of. The owner came to see

the damages. He took no pictures no notes. He just walked out of the door and said

someone would get back to me. No one ever did so I had to call him many of times.

He just told me lies. He told me he mailed something to me. Nothing ever came so I called him

back. Then the owner tried to trick me into paying to have my things fixed. I told him no he

got upset. And ended the call. I have not spoken to him since then.

This is not a good company for any one to use.  The one mover that told me he was blind got very

loud in the hall way. After I asked him to get back to work. I told the owner about that to he never

said nothing about it.

 

Consumer Response: Per phone call: The customer did not receive a written estiimate. She only received a verbal of 325.00

9/10/2012 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Damage occurred during a move in December 2011. We have contacted Mr. Jeffers many times both by US Mail, email and telephone. He sent over two employees to inspect the damage. He told us he would contact his insurance agent to take care of the problem. As of today we have not heard from Mr. Jeffers and/or his agent so we have decided to contact the BBB because Mr. Jeffers has not responded to our claim. We have provided to Mr. Jeffers the documents he requested as to the value of damage claim. We had the following problems.1. Vintage pinball machine cabinet damaged.2. Door frame was damaged.

Desired Settlement: Payment for damages that occurred.

Business Response:

a third party prepared the machines to be moved. damage was found after third party unwrapped machine meaning damage was done before moving. turned over to my insurance. **** ********** @ *** ***ty ###-###-####. 8-20-12 received small claims complaint #12CV21892 . JOE SHELTON

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID*******, and have determined that this does not resolve my complaint.   

Prior to our contracting with Jeffers for the move, the owner was aware the machines would be prepared for the move by a third party.  This was our suggestion and he was fine with that approach.  To our knowledge before Jeffers took on the responsibility to move the machines, they were inspected for the condition and nothing was noted of prior damage.  His allegation is questioning our integrity as if we are trying to gain access to money for the machines.  He is not dealing with that type of individuals who are looking for a quick buck.   Our machines and door frame were damaged in the move.  It is only after the small claims court filing he has openly given BBB his insurance contact because he did not respond to the BBB about our complaint.   We have a letter from the third party that the machines were in excellent condition prior to the move.  This was passed on to Jeffers and we received no response.  This is what prompted us to contact the BBB and subsequently a small claims suit to try and get this resolved.  Jeffers Moving & Storage to this date have not contacted us.

 

Regards,

 

**** ******** 

 

 

Business Response:

The insurance company has settled with the customer . We believe this resolves the issue. Thank you.

 

Joe Shelton