BBB Accredited Business since
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This company offers residential moving & storage services.
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A BBB Accredited Business since
BBB has determined that Jeffers Moving & Storage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jeffers Moving & Storage Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
PUCO -- Regulates Movers
Phone Number: (800) 686-7826
Fax Number: (614) 752-8351
Type of Entity
Business ManagementMr. Joe Shelton, Owner
Movers Storage Units - Household & Commercial Moving & Storage Company
Industry TipsChoosing a Storage Facility Moving Moving & Storage, Local Moving, Interstate
PO Box 4250
Cincinnati, OH 45242
890 Kieley Place
Cincinnati, OH 45217 (513) 232-9131 (513) 631-1435 (513) 793-7264 Directions
PO Box 10
Amelia, OH 45102
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Additional Phone Numbers
- (513) 232-9131(Phone)
- (513) 793-7264(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: Damage occurred during a move in December 2011. We have contacted Mr. Jeffers many times both by US Mail, email and telephone. He sent over two employees to inspect the damage. He told us he would contact his insurance agent to take care of the problem. As of today we have not heard from Mr. Jeffers and/or his agent so we have decided to contact the BBB because Mr. Jeffers has not responded to our claim. We have provided to Mr. Jeffers the documents he requested as to the value of damage claim. We had the following problems.1. Vintage pinball machine cabinet damaged.2. Door frame was damaged.
Desired Settlement: Payment for damages that occurred.
a third party prepared the machines to be moved. damage was found after third party unwrapped machine meaning damage was done before moving. turned over to my insurance. **** ********** @ *** ***ty ###-###-####. 8-20-12 received small claims complaint #12CV21892 . JOE SHELTON
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID*******, and have determined that this does not resolve my complaint.Prior to our contracting with Jeffers for the move, the owner was aware the machines would be prepared for the move by a third party. This was our suggestion and he was fine with that approach. To our knowledge before Jeffers took on the responsibility to move the machines, they were inspected for the condition and nothing was noted of prior damage. His allegation is questioning our integrity as if we are trying to gain access to money for the machines. He is not dealing with that type of individuals who are looking for a quick buck. Our machines and door frame were damaged in the move. It is only after the small claims court filing he has openly given BBB his insurance contact because he did not respond to the BBB about our complaint. We have a letter from the third party that the machines were in excellent condition prior to the move. This was passed on to Jeffers and we received no response. This is what prompted us to contact the BBB and subsequently a small claims suit to try and get this resolved. Jeffers Moving & Storage to this date have not contacted us.
The insurance company has settled with the customer . We believe this resolves the issue. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved