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Description

This company offers moving services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Graebel Cincinnati Movers, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Graebel Cincinnati Movers, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Graebel Cincinnati Movers, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 13, 1991 Business started: 01/01/1984 Business incorporated: 04/14/1983 in OH
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43266
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Corporation

Business Management
Mr. Raymond Hargett, General Manager
Contact Information
Customer Contact: Mr. Raymond Hargett, General Manager
Business Category

Movers

Industry Tips
Moving Moving & Storage, Local Moving, Interstate

Additional Locations

  • 9085 Le Saint Drive

    Fairfield, OH 45014 (513) 874-4662 (800) 383-4607 (888) 880-6818

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (800) 383-4607(Phone)
  • (888) 880-6818(Phone)
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Complaint Detail(s)

8/9/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: The Graebel Moving Company has not completed our move as stated. No one has called us but we are calling daily to try to get our belongings. They arrived to our former home two hours late to begin the move and were overwhelmed and were not able to complete the removal of our belongings into the truck in the stated time frame. We had to call a friend to stay in our former home so that the movers could complete the placing of our belongings into the truck so that we could close on our former home. The movers tried to move several items that we had told them not to move.We were told by our moving coordinator that we would get our belongings within a window of July 5-10. We also were charged for the move on our credit card before the move began. It is now July 12th and we still do not have our belongings. We have been told that our things are in some sort of warehouse in Cincinnati and that the reason that they are still there is that they do not have a driver to dispatch to bring our stuff to us in ***** ********.  I have called the company daily trying to resolve this. I have spoken with the moving coordinator who is veryapologetic but states that she cannot get a driver to move our things. I have contacted the supervisor, the general manager, and the CEO of Graebel moving company but to no avail. One driver called late yesterday to state that he was assigned to our belongings but that he could not promise when our things could get to us. He stated that he would have to check and get back with me. He stated that he needed a day off per his regulations.

Desired Settlement: We would like our belongings to be delivered to us to our ***** ******** address in the condition that they were in from July 1,2013 when they were in our former home. If they are not in excellent condition, free from damage and bugs or any other warehouse and moving damage, then we would need to be reimbursed for our belongings. Many items are not replaceable, however, and many are costly. We also would like a refund for the poor service and stress we have had to endure.

Business Response:

Graebel does apologize for any inconvenience in delivering these items late.   We are delivering her items this Tuesday with one of our best drivers.

Our driver, customer service coordinator, operations manager, and myself have spoken to *** ***** today.  I ,  also, spoke to *** ***** a second time

today and let her know that our driver is going to do a complete unpack of her boxes for free and at no charge to compensate for delivering later than planned.

I will have the driver call me as he unpacks if there is any thing to be concerned with at delivery so that we can address at that time.  Again, our deepest

apologies for delivering late as circumstances out of our control has impacted this move.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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