BBB Accredited Business since

Ferguson Moving

Phone: (513) 271-9200 Fax: (513) 271-9270 View Additional Phone Numbers 5850 Center Hill Avenue  Suite 1, Cincinnati, OH 45232 http://www.fergusonmovingcincinnati.com


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Description

This business offers local moving and packing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ferguson Moving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ferguson Moving include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Ferguson Moving
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: October 18, 2006 Business started: 08/05/2004 in OH Business incorporated 08/05/2004 in OH
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Public Utilities Commission of Ohio
180 E. Broad St., Columbus OH 43215
http://www.puco.ohio.gov/
Phone Number: 800-686-7826
Fax Number: (614) 752-8351

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Orville Wayne Carlton, Owner
Contact Information
Principal: Mr. Orville Wayne Carlton, Owner
Business Category

Movers

Hours of Operation
8:00AM-4:30PM Mon-Fri

8:00AM-12:00PM Sat
Method(s) of Payment
Checks, credit cards
Alternate Business Names
WayneWalt, LLC
Industry Tips
BBB News: Moving Tips Moving & Storage, Local Moving, Interstate

Customer Review Rating plus BBB Rating Summary

Ferguson Moving has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 5850 Center Hill Avenue
    Suite 1

    Cincinnati, OH 45232 (513) 271-9200 (513) 726-3312

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ferguson Moving was moving doing a job across the street from our house. During the course of the day, their trucks damaged our lawn and they have refused to repair it.

Desired Settlement: Repair the damage done by their trucks.

Business Response: Yes we did move the neighbor across the street Ferguson Truck was on the street and when cars went around they got into his yard ***** told him we would come out to fix the even though Ferguson truck did not do it he wanted Ferguson to put in clay and top soil and sod it look like other spots was done but ***** told him we would come out and put top soil down and but grass seed and straw he didn't want that, then he called ****** **** ******* they called and ***** explain to them and they said that was a right of way and ask would we do what we said at first ***** agreed and said we could do it on Thursday or Friday to let it dry first. 

Consumer Response:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]

Better Business Bureau:

I was advised by the ****** **** ******* yesterday that Ferguson Moving would take th steps outlined in their response.  I request that the complaint remain open utnil they take the correctvie action they outlined.

Regards,

******* ****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on Ferguson Moving
Neutral Experience (0 reviews)
Fusion Chart
Fusion Chart