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      Country
          Country

          Find a Location

          Burke Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Burke Inc.

              500 W 7th St Cincinnati, OH 45203-1543

              BBB Accredited Business
            • Burke Inc.

              4355 Ferguson Dr. Ste. 100 Cincinnati, OH 45245

              BBB Accredited Business

            Business ProfileforBurke Inc.

            Market Research
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            BBB has been notified of a mystery shopper scam using the company name of Burke, Inc. These scammers are NOT employees or clients of Burke, Inc. Click here for more information concerning the Burke, Inc. Mystery Shopper Scam.

            At-a-glance

            Customer Reviews

            2.33/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/1946

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Burke Inc. in Cincinnati, Ohio offers international research and consulting for manufacturing and service companies.

            Business Details

            This is a multi-location business.

            Find a Location

            Burke Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Burke Inc.

                500 W 7th St Cincinnati, OH 45203-1543

                BBB Accredited Business
              • Burke Inc.

                4355 Ferguson Dr. Ste. 100 Cincinnati, OH 45245

                BBB Accredited Business
              BBB File Opened:
              4/25/1946
              Years in Business:
              92
              Business Started:
              5/1/1931
              Business Incorporated:
              1/1/1989
              Accredited Since:
              4/1/1946
              Type of Entity:
              Corporation
              Business Management
              • Mr. Jeff Miller, CEO
              • Ms. Diane Surette, President/CEO
              Contact Information

              Principal

              • Mr. Jeff Miller, CEO
              • Ms. Diane Surette, President/CEO
              Additional Contact Information

              Fax Numbers

              • (513) 684-7500
                Primary Fax
              • (513) 684-7717
                Other Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              7 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/28/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              09/21/2023 going thru drive thru window i was giver this coupon by *** employee working at window. When you scan qr code it direct you to a site and you have to pay 35.00 for a month access or 350.00 for a year access. no way to enter survey to recieve 5.00 gift card for *** as the card clearly say you will recieve.
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              J. C.

              1 star

              11/07/2021

              Received the below email from Burke. I donate Plasma at *******, so I expected the survey to be about my experience donating with them. The email states if you qualify and complete the entire survey, you will earn a $25 **** virtual gift card. I verified the email source and confirmed Burke was a legitimate research company and they had an A+ BBB rating. So I started the survey, anxious to give my feedback about *******. I spent about 15 mins answering various questions starting with my demographics, including my income. There was then numerous questions about random products I may or may not have owned/used, including blood glucose monitors, ****** vehicles, iPhones and others (I should have seen the red flag). I then got to numerous questions about donations of plasma, platelets, sperm/egg, and blood. Finally, I answered several questions about plasma donation companies.After answering a total of at least 30 questions, I was then advised that based on my previous questions, my survey was complete and I could not precede any further with the survey. There was no link or directions to obtain my gift card. Apparently I didn't qualify to complete the entire survey, therefore I did not earn the $25 gift card.My complaint is, there was an excessive amount of "qualifying" questions. Additionally, the questions that I answered provided an abundance of marketing information that could still be used. I feel like this is really just a scam to mine my information and then not compensate me as advertised. I consider myself to be very cautious and savvy when it comes scams regarding my information. But ultimately I was duped under the guise of a company I use and I am very disappointed I was deceived. Email I received: "We would like to invite you to participate in an important survey about products or services you may have recently used. The reward for participation in this research is $25.START THE SURVEY When you are ready to take this survey, just click on the link above.If you qualify and complete the entire survey, you will earn a $25 Virtual **** gift card for your time. Virtual **** is a virtual gift card that can be used online anywhere **** is accepted. This survey will take about 25 minutes. We ask that you provide honest and candid feedback. Burke is an independent marketing research firm. To be eligible for the $25 Virtual **** gift card from reward*virtualrewardcenter.com, please respond no later than November 10th at midnight Eastern Time. Please add reward*virtualrewardcenter.com to your safe sender list.Your email was obtained through a relationship you have with the sponsor of the study. If you have any concerns about how you received this e-mail, or if you have any problems accessing or completing the survey, please contact *******PlasmaResearch*burkeincsurveys.com Thank you in advance for your participation. Burke, **** Unsubscribe | Burke Privacy Statement | Contact Burke"

              Burke Inc. Response

              11/17/2021

              Hi ******,A Burke team member has reached out to you via email on your experience.We apologize for any inconvenience and frustration caused. It is common practice in market research to ask several questions in order to determine whether or not a person qualifies for our studies. Many people do not, which is why we are required to inform people up front that they may not be selected.The information that you provided was deleted and not shared since you did not qualify for the study.

              Customer Response

              11/17/2021

              I received a timely response email from an upper level Burke team member. The response was genuine and not canned. I was given an explanation of their practices and told the survey was going to be reevaluated based on my feedback. I was also given a $25 virtual gift card for my inconvenience. I am satisfied my concern was addressed and am grateful to have received a personal response, in addition to the gift card. It is obvious Burke takes customer complaints seriously. Thank you.

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